California

Support Jobs in California

152 jobs found

Include remote jobs

Today

Backfill Desktop Support

Sybex Support Services Inc. San Francisco, CA

San Francisco, CA

Today

Full time Active Directory Device Management End User Support

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Job Description

Onsite Desktop Support in San Francisco, CA with a hands-on role focused on helping end-users stay productive. As a Backfill Desktop Support Technician at Sybex Support Services Inc., you will troubleshoot desktop and peripheral issues, set up systems for reliable day-to-day use, and support network connectivity for desktops and laptops. The work includes Active Directory user management, help desk ticket resolution and escalation, and documenting solutions so the team can move faster on repeat issues.

What you’ll be doing

Provide desktop support to end-users, including troubleshooting hardware and software problems
Install, configure, and maintain computer systems and peripherals
Set up and troubleshoot network connectivity for desktops and laptops
Manage user accounts and permissions in Active Directory
Assist with software installations and upgrades
Respond to help desk tickets in a timely manner, delivering resolution or escalating when needed
Collaborate with team members to resolve more complex technical issues
Document technical procedures and solutions for future reference

Tools and technologies you’ll work with

Service Now Tool and help desk ticketing workflows
Active Directory
SCCM (Microsoft Configuration Manager)
Imaging / autopilot, Intune, and support for iPhones
Office 365 and Windows 10 / Windows 11
Video conference room support
Printer issue troubleshooting
Blue screen error and hardware issue troubleshooting
Encryption and network support
Microsoft Office, Linux, and Mac OS
VPN technologies and remote access tools

What you bring

Proven experience as a Desktop Support Technician or similar role
Strong knowledge of network administration, technical support, and IT support principles
Proficiency with operating systems including Windows, Linux, and Mac OS
Familiarity with office productivity software such as Microsoft Office
Excellent problem-solving skills with strong attention to detail
Strong communication and interpersonal skills
Experience with SCCM, Remedy, or ServiceNow ticketing systems is a plus
Knowledge of VPN technologies and remote access tools

Must-have focus areas

Service Now Tool and Active Directory
SCCM (Microsoft Configuration Manager)
Imaging / autopilot, Intune, and support for iPhones
Office 365 and Windows 10 / 11
Video conference room support
Printer issues, hardware troubleshooting, blue screen error and hardware issues
Encryption and network support

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Today

Service Desk Support, Intermediate

Blue Shield of California El Dorado Hills, CA

El Dorado Hills, CA

Today

$23 - $33/hr Full time Active Directory Application Support Customer Service

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Job Description

The IT Service Desk supports remote users with customer-focused assistance across computer, network, software, and peripheral issues within an advanced network environment. This intermediate role provides technical support by phone and chat, manages service cases, and contributes to knowledge and process improvements.

Role Overview

In this position, you will diagnose and troubleshoot end-user and service-related issues, maintain ticket status updates, and support operational reporting. You will also develop, document, and maintain support procedures and customer service guidelines for remote IT support.

Key Responsibilities

Follow established security, governance, and risk management requirements while providing technical support.
Deliver telephone and chat support, including diagnostics and troubleshooting for computers, network services, and related peripherals used by local and remote users.
Provide end-user support and general training for commercial and internally developed software.
Maintain accurate case status updates and provide operational metric reports to management.
Develop, document, implement, and audit standard operating procedures and customer service guidelines for remote IT support.
Meet established productivity, quality, and service-level targets.
Support customer satisfaction goals through accurate, timely, and professional service.
Create and maintain clear, accurate knowledge articles.
Act as a subject matter expert for assigned critical business functions and services.
Perform other duties as assigned.

Required Qualifications

3 years of work experience is required.
Associate degree or an equivalent combination of education and experience is preferred.

Preferred Qualifications

2 years of service desk experience in a high-volume, IVR-based contact center.
Working knowledge of Active Directory, Microsoft Exchange Admin Center, Microsoft Azure, and ServiceNow.
Basic knowledge and troubleshooting experience with Microsoft 365 applications.
Experience supporting macOS devices.

Technology Stack

Active Directory
Microsoft Exchange Admin Center
Microsoft Azure
ServiceNow
Microsoft 365
macOS
IVR

Hybrid Work Model and Location

Location: El Dorado Hills, CA (hybrid).
This role requires employees to be in-office based on the hybrid workplace model, typically two days per week.
Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

Physical Requirements

Office Environment: roles involving part to full time schedule in an office environment.
Based in physical offices and work from home office/deskwork: sedentary activity level, with frequency for most of the work day.

Compensation

Hourly pay range: $23 to $33 USD per hour.

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Today

Desktop Support Analyst

University of California, Irvine Irvine, CA

Irvine, CA

Today

$40 - $71/hr Full time Application Support Desktop Support Dhcp

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Job Description

The Specialized Desktop Support Services team within the Office of Information Technology (OIT) at UC Irvine provides desktop and desktop infrastructure support across a modern Microsoft and Apple environment. In this onsite Desktop Support Analyst role, you will help keep end users productive by resolving issues across Office365, Windows, Mac, and OneDrive, while contributing to evaluation and testing of new technologies.

What you’ll do

Under the general supervision of the Operations Supervisor, provide technical solutions for a wide range of issues and applications, applying industry practices and UC Irvine unit and departmental computing policies.
Deliver day-to-day desktop and desktop infrastructure support to the Specialized Desktop Support Services team.
Use effective judgment to select methods and techniques to obtain solutions.
Evaluate and test new technologies, including performing simple to moderate cost and benefit analyses.

Core support capabilities

Provide hands-on troubleshooting and support for end user client systems, including desktop, laptop, and mobile computing devices.
Use and apply networking knowledge, including DHCP and TCP/IP, to support issue isolation.
Construct and execute test plans for hardware and software, including testing, analyzing results, and producing reports with conclusions and recommendations.
Demonstrate strong understanding of enterprise system functions, dependencies, and interactions to troubleshoot effectively.
Create and maintain technical documentation for complex processes and applications.

Requirements

Thorough knowledge of desktop and business/technical support systems, including the skills required for the most technical support functions.
Demonstrated skill with project management processes.
Extensive experience using and knowing Mac and Windows Operating Systems.
Demonstrated ability to configure and customize moderately complex software.
Experience developing and administering formal technical training for users at a variety of skill levels, including the ability to provide technical training.
Ability to elicit and communicate both technical and non-technical information clearly and concisely.
In-depth knowledge of divisional or institutional business processes, plus thorough knowledge of unit business processes.
Experience providing technical and administrative work direction.
Experience with complex scripting languages.
In-depth understanding of server internals, especially for troubleshooting and isolating issues.
Broad knowledge of IT-related products and services, plus general knowledge of other areas of IT.
Demonstrated judgment to delegate or escalate issues appropriately.
Adhere to UC Irvine OIT cultural values: Collaboration, Respect, Trust, Transparency, Quality, Inclusiveness, Customer Centricity, and Learning and Growth.
VMware experience setting up and troubleshooting Virtual Desktop Machines.
Experience ordering and managing hardware requests.
Must have a Bachelor’s degree in a related area and/or equivalent experience/training.
3–5 years of experience in desktop support.

Technologies you’ll work with

Office365, Windows, Mac, OneDrive
DHCP, TCP/IP
VMware, Virtual Desktop Machines
Complex scripting languages

Benefits

Medical insurance
Sick and vacation time
Retirement savings plans
Access to a number of discounts and perks

Preferred qualifications

Dell/Apple certified
CompTIA A+, ITIL, or other relevant IT Support certifications

Special conditions and employment requirements

May require on-call support after hours or on weekends.
Required to hold a valid driver’s license and have a driving record in accordance with local policies/procedures and/or enroll in the California Employer Pull Notice Program.
Background Check and Live Scan
Employment Misconduct*
Legal right to work in the United States
Vaccination policies
Smoking and Tobacco Policy
Drug-free environment
Misconduct Disclosure Requirement: disclose any final administrative or judicial decisions within the last seven years determining misconduct, notice of allegations or current administrative or disciplinary proceedings involving misconduct, and departures after receiving notice of allegations
California Child Abuse and Neglect Reporting Act
E-Verify
Pre-Placement Health Evaluation

Location: Irvine, CA (onsite)

Pay: USD 40–71 per hour

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2d ago

IT Help Desk Technician

Network Titan San Diego, CA

San Diego, CA

2d ago

$28 - $32/hr Full time Active Directory Customer Service Customer Support

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Job Description

Provide on-site and remote end-user support in San Diego while supporting Windows and Microsoft 365 environments.

Responsibilities

Deliver friendly, high-quality IT support for local and remote users via phone, email, and on-site at client locations
Troubleshoot workstations and laptops, printers, servers, Wi-Fi, VPN access, multi-factor authentication, and related peripherals including smartphones
Support workstation deployments
Complete administrative duties such as:
- Desktop support documentation
- Inventory and license management
- System backup and recovery
- Application upgrades
- Routine server maintenance and reboots
Provide strong customer service focused on perception and satisfaction
Work effectively in a team; communicate with clients, colleagues, and your manager
Build rapport with clients
Apply business awareness by connecting IT work to client business strategy and goals
Document internal processes and procedures tied to job duties
Enter time into a ticketing system as events occur
Follow ticketing and monitoring system processes
Manage project timelines

Requirements

2+ years of proven experience in IT support
Experience with MS Windows 10 and Windows 11 plus the Microsoft Office Suite
Experience managing and administering Microsoft 365 (required)
Some experience with Windows Server 2016 through 2022 and Hyper-V virtualization (preferred)
Some weekend or night work may be required for maintenance, migrations, and installations
Local in-town travel to customer sites as required
Interpersonal skills including telephony skills, communication skills, active listening, and customer care
Ability to multitask, adapt quickly, stay productive, and manage time efficiently
Positive attitude and a “yes I can” approach
Helpful, dependable behavior for clients, teammates, and management
Education: High school or equivalent (preferred)

Technology Stack

Microsoft server, Active Directory, Entra ID
Windows client technologies, Windows operating systems, Windows 10, Windows 11
Microsoft 365 Administration
Microsoft Active Directory and Microsoft 365
Windows Server 2016, Windows Server 2022, Hyper-V virtualization technology
Wi-Fi, VPN, multi-factor authentication
Ticketing system and monitoring systems

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Location: San Diego, CA (onsite) | Compensation: USD 28-32 per hour | Schedule: Full-time

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2d ago

Help Desk Analyst

Robert Half San Diego, CA

San Diego, CA

2d ago

$25 - $28/hr Contract Active Directory Application Support Desktop Support

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Job Description

This contract Help Desk Analyst position supports daily technology operations for a university environment in San Diego, CA. The role focuses on hands-on desktop and laptop assistance, device deployment, and application troubleshooting for end users across campus.

Onsite Location and Employment Type

Location: San Diego, CA (onsite)
Job type: Contract
Pay: USD 25 - 28 per hour

Role Responsibilities

Provide front-line technical support to university staff and end users, resolving desktop and laptop issues in a timely manner.
Prepare, configure, and deploy Mac and Windows computers for new hires and current team members.
Support onboarding activities by setting up devices, accounts, and key productivity tools ahead of start dates.
Troubleshoot and maintain applications, including Microsoft Office, Google Workspace, and selected Adobe software, with tools used for audio and video editing.
Manage user accounts, permissions, and access-related tasks within Active Directory.
Process a continuous volume of help desk service requests each day, documenting work and keeping ticket status current in the help desk platform.
Provide desk-side support for hardware, software, and basic connectivity issues throughout the campus environment.
Assist with workstation lifecycle tasks such as reimaging, replacements, updates, and general maintenance.

Required Qualifications

Hands-on experience in help desk or desktop support within a detail-oriented environment.
Working knowledge of Windows and macOS laptop setup, configuration, and troubleshooting.
Familiarity with Active Directory for user account and access support.
Ability to deploy computers and prepare systems for user onboarding.
Practical experience supporting Microsoft Office and Google Workspace applications.
Exposure to Adobe applications, especially software used for video or audio editing, is preferred.
Strong organizational skills to manage multiple tickets each day.
Clear communication skills and a customer-focused approach to technical support.

Technology Stack

Microsoft Office
Google Workspace
Adobe software
Active Directory
Windows
macOS
Help desk platform

Benefits

Medical, vision, dental, and life and disability insurance (available to contract/temporary professionals).
401(k) plan enrollment eligibility for hired contract/temporary professionals.

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4d ago

CNC Technical Support Specialist

5TH AXIS INC San Diego, CA

San Diego, CA

4d ago

$38 - $45/hr Full time Cnc Machining Manufacturing Manufacturing Engineering

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Job Description

Join 5th Axis Inc. onsite in San Diego, CA as a CNC Technical Support Specialist supporting customers and manufacturing teams with real, hands-on problem solving. This role focuses on helping machinists, engineers, and production teams tackle 3-, 4-, and 5-axis setup and fixturing challenges for 5th Axis products, with the support of CRM/ERP documentation and direct escalation to engineering when needed. The hourly salary range is USD 38–45.

Why this role is a great fit

You will help improve repeatability, alignment, and setup efficiency by diagnosing issues with workholding and zero-point solutions. If you enjoy translating shop-floor challenges into clear next steps for others, you will be working in a role built around technical guidance and customer communication. You will also document cases in Epicor and Salesforce preferred, and share feedback that helps strengthen products and processes.

Responsibilities

Work directly with machinists to diagnose and resolve setup and fixturing challenges
Provide technical guidance on workholding systems, zero-point solutions, and accessories
Troubleshoot issues involving clamping, alignment, repeatability, and setup efficiency
Support applications for 3-, 4-, and 5-axis machining
Escalate complex technical issues to engineering with clear, actionable detail
Communicate with customers via phone and email to resolve machining problems
Assist with order support when needed, including RMAs, replacements, and coordination
Document technical cases and solutions in CRM/ERP systems (Epicor and Salesforce preferred)
Deliver product guidance and machining insight to customers
Share customer and shop-floor feedback to improve products and processes

Requirements

3+ years of hands-on CNC machining experience (operator, setup machinist, applications, or similar)
Experience with 3-, 4-, or 5-axis machining centers
Strong understanding of setups, fixturing, and machining problem-solving
High school diploma or equivalent

Helpful technologies

Epicor
Salesforce
CRM/ERP systems

Benefits

401(k)
401(k) 5% Match
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

What you’ll likely be doing day to day

Helping diagnose a 5-axis setup that is losing repeatability by identifying fixturing issues
Guiding customers through workholding solutions for complex parts
Reviewing photos, prints, and setups to troubleshoot real machining problems
Supporting customers with improvements to setup efficiency, alignment, and consistency
Translating shop-floor issues into actionable feedback for engineering

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5d ago

Help Desk Associate – SaaS (Vietnamese/English Bilingual)

Lexor Manufacturing, LLC Westminster, CA

Westminster, CA

5d ago

$19 - $22/hr Full time Customer Service Customer Support Help Desk Support

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Job Description

Join Lexor Manufacturing, LLC and support Nail360 as a first point of contact for customers and prospects. This onsite Help Desk Associate role is ideal if you enjoy answering questions, troubleshooting routing for technical and billing needs, and helping qualified leads move forward. You will receive hands-on training on SaaS products, sales tools, and the nail salon industry while working closely with Sales, Marketing, Support, and other cross-functional teams.

What you’ll do

Answer customer and prospect inquiries via social media, phone, email, chat, and other communication channels.
Support questions about Nail360 features, pricing, subscriptions, hardware, promotions, and marketing service plans.
Understand customer needs and provide appropriate product and service guidance.
Collect and maintain accurate customer and prospect information in the company CRM.
Identify qualified sales opportunities and hand off leads to the Sales team.
Follow up with interested prospects and coordinate next steps with Sales or Marketing as needed.
Help existing customers with general inquiries and route technical, billing, or account issues to the right team.
Keep up-to-date on Nail360 products, services, pricing, promotions, and policies.
Use approved sales and support materials to provide accurate and consistent information.
Document common questions and feedback, and share insights with internal teams.

What you bring

1 to 3 years of experience in customer service, help desk, lead generation, or another customer-facing role.
Strong verbal and written communication skills.
Comfort communicating with customers through phone, email, social media, and chat.
Friendly, professional, customer-focused communication style.
Ability to understand customer needs and recommend appropriate products or services.
Comfort explaining software features, pricing, subscriptions, and hardware in clear, practical terms.
Strong attention to detail when collecting and entering customer information.
Organization, follow-up, and time-management skills to manage multiple inquiries and priorities.
Self-motivated and comfortable working independently.
Comfort learning new software products, services, and internal systems.
Ability to collaborate effectively with Sales, Marketing, Support, and other cross-functional teams.

Preferred background

Experience with SaaS, POS systems, payment solutions, or business software.
Experience working with nail salons, beauty salons, spas, or other service-based businesses.
Familiarity with salon operations such as appointments, checkout, payments, customer management, and loyalty programs.
Experience explaining or selling marketing services or service packages.
Experience using Salesforce or another CRM platform.