Access Provisioning Support Jobs

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Helpdesk Technician

DKKD Staffing Los Angeles, CA

Los Angeles, CA

Today

$75k+/yr Full time Access Provisioning Active Directory Application Support

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Job Description

Benefits and work environment

This hybrid role in Los Angeles offers a competitive USD 75,000 per year salary and the opportunity to support around 200 employees across Southern California. You will be the first point of contact for technical issues in a fast paced setting, with hybrid onsite options to fit your schedule.

Responsibilities

Act as the initial IT support contact for internal users
Diagnose and resolve issues spanning hardware, software, networks, and systems
Provide support for Microsoft O365, Azure, and Windows 10/11 environments
Administer user accounts, access permissions, and onboarding/offboarding processes
Set up and maintain application provisioning and system access
Troubleshoot email, cloud apps, and workstation problems
Document, track, and monitor issues from report to resolution
Collaborate with the IT team on escalations and continuous improvements

Requirements and qualifications

Experience in Help Desk or Desktop Support at levels 1 or 2
Proven ability to support multiple locations remotely
Strong working knowledge of Microsoft technologies (O365, Azure, Windows)
Experience with ticketing systems
A+ certification required; Network+ preferred
Bachelor’s degree preferred
Strong problem solving and communication skills
Focus on first-line IT support across multiple sites and troubleshooting across systems, users, and applications
Experience with small to mid-size environments (fewer than 500 users)
Hands-on experience with O365 and Azure, Windows 10/11, workstations, infrastructure and network support, cloud apps, email troubleshooting, and user provisioning

Technologies

Microsoft O365
Azure
Windows 10/11
Ticketing systems

About DKKD Staffing

Building teams from CIO to Helpdesk, including HR across the US.

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