Helpdesk Technician

Benefits and work environment

This hybrid role in Los Angeles offers a competitive USD 75,000 per year salary and the opportunity to support around 200 employees across Southern California. You will be the first point of contact for technical issues in a fast paced setting, with hybrid onsite options to fit your schedule.

Responsibilities

• Act as the initial IT support contact for internal users
• Diagnose and resolve issues spanning hardware, software, networks, and systems
• Provide support for Microsoft O365, Azure, and Windows 10/11 environments
• Administer user accounts, access permissions, and onboarding/offboarding processes
• Set up and maintain application provisioning and system access
• Troubleshoot email, cloud apps, and workstation problems
• Document, track, and monitor issues from report to resolution
• Collaborate with the IT team on escalations and continuous improvements

Requirements and qualifications

• Experience in Help Desk or Desktop Support at levels 1 or 2
• Proven ability to support multiple locations remotely
• Strong working knowledge of Microsoft technologies (O365, Azure, Windows)
• Experience with ticketing systems
• A+ certification required; Network+ preferred
• Bachelor’s degree preferred
• Strong problem solving and communication skills
• Focus on first-line IT support across multiple sites and troubleshooting across systems, users, and applications
• Experience with small to mid-size environments (fewer than 500 users)
• Hands-on experience with O365 and Azure, Windows 10/11, workstations, infrastructure and network support, cloud apps, email troubleshooting, and user provisioning

Technologies

• Microsoft O365
• Azure
• Windows 10/11
• Ticketing systems

About DKKD Staffing

Building teams from CIO to Helpdesk, including HR across the US.