Active Directory Environments Support Jobs

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Today

IT Support Lead

Gymshark New York, NY

New York, NY

Today

$76k - $94k/yr Full time Manager Active Directory Environments Cloud Platforms

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Job Description

Gymshark is seeking an IT Support Lead to serve as the primary escalation point for complex technical issues across retail and corporate environments. This hybrid role supports retail technology and store infrastructure, coordinates with internal teams and external partners, and contributes to new store openings and business-critical deployments.

Key Responsibilities

Act as the go-to escalation point for complex technical issues across retail and corporate environments.
Support and optimize retail technology, including POS, payment devices, scanners, tablets, printers, and digital signage.
Manage store infrastructure such as networks, Wi-Fi, endpoint devices, and connectivity solutions.
Work with internal teams, managed service providers, and third-party vendors to deliver effective IT support.
Drive service improvements by maintaining documentation and helping shape IT support best practices.
Support new store openings, technology deployments, and business-critical projects as Gymshark scales globally.

Required Qualifications

Experience in a Second Line Support, IT Support Engineer, or Retail Technology Support role.
Strong troubleshooting and incident management skills, including the ability to resolve complex technical issues.
Knowledge of Windows, macOS, and core networking technologies such as TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
Experience supporting retail technologies, including POS systems, payment devices, and store infrastructure.
Ability to manage relationships with vendors, MSPs, and business stakeholders.
A proactive, solutions-focused approach with strong communication and collaboration skills.

Technologies

Windows, macOS
TCP/IP, DNS, DHCP, VPNs, Wi-Fi
POS, payment devices, scanners, tablets, printers, digital signage
Intune, Jamf, Entra ID, Microsoft 365
Shopify, NetSuite
Zebra technologies
PowerShell
ITIL frameworks, ITSM platforms such as Freshservice

Benefits

Comprehensive Medical, Dental & Vision plans
Performance-based Bonus opportunity
Competitive PTO
Contributory 401(k)
Gymshark Employee Discount & long service awards
Funded multi-site fitness membership
Enhanced Family Leave plans
STD & LTD plans

Nice to Have

Experience with ITIL frameworks and ITSM platforms such as Freshservice.
Familiarity with Intune, Jamf, Entra ID, and Microsoft 365.
Exposure to retail platforms such as Shopify, NetSuite, or Zebra technologies.
Scripting or automation experience, particularly with PowerShell.

Salary Range

The salary range for this role is USD 75,500 - 94,000 per year.

Hybrid Work and Location

Hybrid role partially based in the New York City office.
All candidates must be local or willing to relocate.
Must be authorized to work in the United States.

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