Banyan Air Service is hiring an entry-level IT Support Specialist to deliver front-line, hands-on technology support for teammates in Fort Lauderdale, FL (onsite). This is a role built for someone who likes solving real problems with consistent follow-through, with the tools to troubleshoot desktops, laptops, servers, and a Unifi-based network.
What you’ll be doing
- Provide tiered technical support through phone, email, and helpdesk tickets, escalating issues when needed.
- Install, configure, maintain, and troubleshoot PC and laptop hardware and software, including antivirus and anti-malware tools.
- Build and maintain standard desktop images and ensure consistent, up-to-date configurations.
- Support the network environment, including Unifi switches, access points, and gateway/firewall, and help resolve TCP/IP connectivity issues.
- Assist with Windows Server and Active Directory administration, including user account support and file security assistance.
- Coordinate additions and changes to network hardware, workstations, and attached devices.
- Maintain guest and teammate Wi-Fi performance and reliability across the Unifi wireless environment.
- Track and communicate issue status and resolution using the helpdesk/service management system.
- Maintain technology and printer supply inventory.
- Write and maintain documentation for procedures, onboarding, network hardware, and systems.
- Support assigned IT projects and keep stakeholders informed on progress.
- Participate in a nightly/weekend on-call rotation as needed.
What you bring
- Associate degree or equivalent hands-on IT support experience.
- Certification in a current Microsoft Windows desktop OS, CompTIA A+, and/or Network+ (preferred).
- Proficiency installing and supporting current Windows OS versions and common end-user applications.
- Exposure to Windows Server / Active Directory and remote desktop management.
- Working knowledge of TCP/IP networking fundamentals.
- Excellent customer service, communication, and prioritization skills.
- Willingness to support the nightly/weekend on-call schedule.
Tools you’ll work with
Microsoft Windows, CompTIA A+, Network+, Windows Server, Active Directory, remote desktop management, TCP/IP, Unifi switches, access points, gateway/firewall, Unifi wireless environment, antivirus, anti-malware.
Benefits at Banyan Air Service
- Medical, Dental & Vision Plans
- Company Paid Basic Life Insurance and Supplemental Accident
- Short and Long-Term Disability Insurance
- 401k Program with company match
- Company paid holidays and paid time off for full-time employees
- Health & Wellness Program with an onsite teammate gym and more...
The opportunity
As an IT Support Specialist, you’ll be the go-to resource for teammates across Banyan when technology gets in the way of getting work done.
