IT Support Specialist

Banyan Air Service is hiring an entry-level IT Support Specialist to deliver front-line, hands-on technology support for teammates in Fort Lauderdale, FL (onsite). This is a role built for someone who likes solving real problems with consistent follow-through, with the tools to troubleshoot desktops, laptops, servers, and a Unifi-based network.

What you’ll be doing

• Provide tiered technical support through phone, email, and helpdesk tickets, escalating issues when needed.
• Install, configure, maintain, and troubleshoot PC and laptop hardware and software, including antivirus and anti-malware tools.
• Build and maintain standard desktop images and ensure consistent, up-to-date configurations.
• Support the network environment, including Unifi switches, access points, and gateway/firewall, and help resolve TCP/IP connectivity issues.
• Assist with Windows Server and Active Directory administration, including user account support and file security assistance.
• Coordinate additions and changes to network hardware, workstations, and attached devices.
• Maintain guest and teammate Wi-Fi performance and reliability across the Unifi wireless environment.
• Track and communicate issue status and resolution using the helpdesk/service management system.
• Maintain technology and printer supply inventory.
• Write and maintain documentation for procedures, onboarding, network hardware, and systems.
• Support assigned IT projects and keep stakeholders informed on progress.
• Participate in a nightly/weekend on-call rotation as needed.

What you bring

• Associate degree or equivalent hands-on IT support experience.
• Certification in a current Microsoft Windows desktop OS, CompTIA A+, and/or Network+ (preferred).
• Proficiency installing and supporting current Windows OS versions and common end-user applications.
• Exposure to Windows Server / Active Directory and remote desktop management.
• Working knowledge of TCP/IP networking fundamentals.
• Excellent customer service, communication, and prioritization skills.
• Willingness to support the nightly/weekend on-call schedule.

Tools you’ll work with

Microsoft Windows, CompTIA A+, Network+, Windows Server, Active Directory, remote desktop management, TCP/IP, Unifi switches, access points, gateway/firewall, Unifi wireless environment, antivirus, anti-malware.

Benefits at Banyan Air Service

• Medical, Dental & Vision Plans
• Company Paid Basic Life Insurance and Supplemental Accident
• Short and Long-Term Disability Insurance
• 401k Program with company match
• Company paid holidays and paid time off for full-time employees
• Health & Wellness Program with an onsite teammate gym and more...

The opportunity

As an IT Support Specialist, you’ll be the go-to resource for teammates across Banyan when technology gets in the way of getting work done.