API Integrations

API Integrations Support Jobs

2 jobs found

Today

Technical Support Analyst

CENTEGIX Atlanta, GA

Atlanta, GA

Today

Full time API Integrations Apple Ios Application Support

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Job Description

Technical Support Analyst role supports customers through technical troubleshooting, documentation, and escalations across multiple platforms.

Responsibilities

Diagnose and resolve software and hardware issues across Windows, macOS, ChromeOS, iOS, and Android
Acknowledge, track, and document customer issues in Salesforce from first contact through permanent resolution
Support application installation and configuration, including user access provisioning, updates, and profile troubleshooting
Help customers integrate SSO and API-capable systems, including PSAP/E911 and related integrations
Collaborate with systems administrators to deploy client applications using MDM or desktop management tools such as Intune, Jamf, or Google Workspace
Identify, isolate, and escalate complex hardware, software, or security issues to Tier 2 (Command Center) or Tier 3 teams
Assist with new equipment orders and RMA equipment orders
Schedule Field Services appointments and coordinate site access with customers
Meet Case and Call SLA targets consistently
Work with a Supervisor to improve internal or customer-facing support articles to maintain a quality customer experience

Requirements

3+ years experience in technical support, technical helpdesk, or application support within a SaaS environment
Operational troubleshooting familiarity with Windows, macOS, ChromeOS, iOS, and Android
Bachelor’s degree in Information Technology (or related field) OR equivalent hands-on technical work experience
Critical thinking skills to investigate, reproduce, and resolve issues using troubleshooting SOPs
Strong verbal and written communication skills, including the ability to convert complex technical topics into clear, actionable steps for non-technical users
Familiarity with MDM platforms (example: Microsoft Intune, Jamf) is a plus
Knowledge of basic networking concepts such as VPNs, firewalls, Wi-Fi connectivity, and cell network data routing
Relevant certifications such as CompTIA A+, Google IT Support Professional, or Apple Certified Support Professional (ACSP) are a plus
Experience with Microsoft 365 Suite and/or Google Workspace
Ability to multi-task, prioritize, and manage time effectively

Technologies

Windows, macOS, ChromeOS, iOS, Android
Salesforce, SSO, PSAP/E911, API
Mobile Device Management (MDM), Intune, Jamf, Google Workspace
Microsoft 365 Suite
VPNs, firewalls, Wi-Fi
CompTIA A+, Google IT Support Professional, Apple Certified Support Professional (ACSP)

Benefits

Hybrid work environment; Tuesday through Thursday in office
Participation in company-wide discretionary bonus
Uncapped commission potential (SALES ONLY)
15 days PTO plus 12 company holidays
3 days paid Sick Leave and 1 floating holiday
Monthly device(s) reimbursement
Up to $2,500/year reimbursement for eligible education expenses
Healthcare plans (medical, dental, vision)
401(k) Plan with 4% employer contribution
Employee Referral Bonus
Charitable Program Match

Recruitment Process & Fraud Prevention

Job opportunities may be posted on CENTEGIX careers pages and trusted job boards such as Indeed and LinkedIn
All applications are processed through the official applicant tracking system
If contacted about a CENTEGIX opportunity, verify the communication comes from an email address ending in @centegix.com
Recruiters may connect via LinkedIn; review recruiter profiles and confirm they list as current CENTEGIX employees
Interviews are conducted by CENTEGIX employees
CENTEGIX will never request payment, gift cards, cryptocurrency, banking information, or financial account details during recruiting
Official offer letters are extended only after a completed interview process

Equal Employment Opportunity

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment
Employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics under applicable law

Location: Atlanta, GA (hybrid)

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4d ago

Software Application Helpdesk Support Engineer

MANTECH Chantilly, VA

Chantilly, VA

4d ago

Full time API Integrations Application Support Database

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Job Description

MANTECH is hiring a Software Application Helpdesk Support Engineer in Chantilly, VA 20151 (onsite) to support enterprise clients using the Sponsor’s custom software applications.

Responsibilities

Diagnose, isolate, and help resolve complex application errors, workflow interruptions, and software anomalies reported by users.
Build basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues.
Review and analyze API payloads, webhooks, and third-party integration logs to determine where data exchanges are failing.
Maintain ownership of technical issues from initial report through resolution, including documenting troubleshooting steps and root causes in ServiceNow.
Replicate and document verified defects with clear technical evidence for escalation to Product and QA engineering teams.
Create and maintain user-facing help articles, FAQs, and internal knowledge base documentation for application features and updates.

Requirements

Bachelor’s degree and 2+ years of experience supporting software applications, SaaS products, or web-based platforms.
Alternative: High School Diploma/GED with 6+ additional years of relevant experience in lieu of a degree.
Strong foundation in SQL (or NoSQL) to query databases for verification and troubleshooting.
Familiarity with HTML, CSS, JavaScript, and browser developer tools for diagnosing front-end behavior.
Understanding of RESTful APIs and experience using log viewers or API tools (such as Postman, Splunk, Datadog) to investigate errors.
Familiarity with cloud-based architectures (AWS or Azure) and enterprise support platforms including ServiceNow.
Ability to communicate technical workflows clearly to non-technical users and collaborate with software developers on code fixes.

Technologies

SQL, NoSQL, HTML, CSS, JavaScript
RESTful APIs, API payloads, webhooks
Postman, Splunk, Datadog
AWS, Azure
ServiceNow

Preferred Qualifications

Active technical certification such as CompTIA A+, Network+, or Security+.
Experience supporting custom software applications for the NRO or similar Intelligence Community environments.
Demonstrated analytical problem-solving with patience and professionalism during critical software disruptions.

Clearance Requirements

Active TS/SCI with CI Polygraph.

Physical Requirements

Ability to remain in a stationary position for 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, and related items.
Frequent communication with co-workers, management, and customers, which may include delivering presentations; must be able to exchange accurate information in these situations.

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