Arcade Support Jobs

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Today

Amusement Connect LLC Kansas City, MO

Kansas City, MO

Today

$38k - $42k/yr Full time Arcade Computer Skills Customer Support

Support customers with level 1 technical troubleshooting for arcade technology and equipment in a full-time onsite role in Kansas City.

Deliver level 1 call line support to customers
Troubleshoot arcade technology and related equipment at the entry support level
Complete shift training: Mon–Fri, 5x8 hour shifts
Work assigned schedule: 4x10 shifts (Sun–Wed)
Communicate clearly with customers and document outcomes in Excel spreadsheets

1 year Windows operating system experience, preferred: Windows 10
1 year computer hardware experience or CompTIA A+ certification
Excellent communication skills with strong customer conversation and effective writing/documentation
Strong analytical and problem-solving skills
Comfortable with electronics and basic computer applications
Interest in arcade entertainment (e.g., video, redemption, pinball)
Live/commute to Kansas City, MO 64120 (required)
Ability to relocate to Kansas City, MO 64120 before starting work (required)

Technical call center or function IT helpdesk experience
MS Office experience
Comfort using an internet browser for support activities
Remote Desktop (TeamViewer) experience
1 year basic network knowledge (examples: workstation connectivity, TCP/IP, routers, access points) or CompTIA Network+ certification

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