Arcade Technical Support Representative

Support customers with level 1 technical troubleshooting for arcade technology and equipment in a full-time onsite role in Kansas City.

Responsibilities

• Deliver level 1 call line support to customers
• Troubleshoot arcade technology and related equipment at the entry support level
• Complete shift training: Mon–Fri, 5x8 hour shifts
• Work assigned schedule: 4x10 shifts (Sun–Wed)
• Communicate clearly with customers and document outcomes in Excel spreadsheets

Requirements

• 1 year Windows operating system experience, preferred: Windows 10
• 1 year computer hardware experience or CompTIA A+ certification
• Excellent communication skills with strong customer conversation and effective writing/documentation
• Strong analytical and problem-solving skills
• Comfortable with electronics and basic computer applications
• Interest in arcade entertainment (e.g., video, redemption, pinball)
• Live/commute to Kansas City, MO 64120 (required)
• Ability to relocate to Kansas City, MO 64120 before starting work (required)

Technologies

• Windows 10
• Excel spreadsheets
• Remote Desktop (TeamViewer)
• MS Office
• Internet browser

Preferred Skills

• Technical call center or function IT helpdesk experience
• MS Office experience
• Comfort using an internet browser for support activities
• Remote Desktop (TeamViewer) experience
• 1 year basic network knowledge (examples: workstation connectivity, TCP/IP, routers, access points) or CompTIA Network+ certification

Work Details

• Job type: Full-time
• Work location: In person
• Schedule: Shifts can include week days and weekends
• Availability: Evenings and weekends required

Compensation

• Salary: $38,000.00 - $42,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance