Audio Visual Equipment Support Jobs

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IT Support Specialist

American Meteorological Society Boston, MA

Boston, MA

Today

$65k - $70k/yr Full time Audio Visual Equipment Desktop Support End User Support

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Job Description

The IT Support Specialist at the American Meteorological Society serves as the primary contact for staff technology needs, providing technical support and day-to-day technology administration across a hybrid organization based in Boston.

Key Responsibilities

Act as the primary point of contact for staff technical support requests through a ticketing system, email, phone, and in-person support.
Independently investigate, troubleshoot, and resolve issues involving hardware, software, operating systems, connectivity, and applications for both office-based and remote staff.
Manage and prioritize support requests, maintain clear documentation, and follow issues through to resolution.
Research unfamiliar technical problems using available resources, vendor documentation, administrative tools, and appropriate troubleshooting methods.
Coordinate with managed service providers, software vendors, and other technical partners to resolve issues and escalate complex problems when needed.
Identify recurring issues and recommend improvements to increase reliability, reduce support demand, and improve staff productivity.
Provide clear, patient, effective technical guidance to staff across different levels of technical experience.
Administer Google Workspace, including user accounts, Gmail, Google Groups, email aliases, access permissions, and related administrative functions.
Perform routine user administration and application configuration, including access permissions and licensing across organizational software and cloud platforms.
Coordinate IT onboarding and offboarding, including account provisioning, access changes, hardware preparation, and technical orientation.
Troubleshoot document sharing, permissions, authentication, and collaboration issues involving staff and authorized external users.
Support productivity and collaboration tools, including Google Workspace, Microsoft 365, Zoom, Adobe Creative Cloud, and other organizational systems.
Support routine administration and troubleshooting of specialized applications used for membership, events, publishing, and organizational operations.
Work with departments to investigate application issues, coordinate resolutions, and provide occasional technical assistance to volunteers and committee participants when appropriate.
Configure, deploy, troubleshoot, and maintain staff laptops, peripherals, and related technology equipment.
Coordinate hardware purchasing, deliveries, warranties, repairs, replacements, and secure equipment disposal.
Maintain accurate hardware inventories, equipment assignments, and device lifecycle records.
Monitor and troubleshoot endpoint operations, including operating system updates, security software, device health, and application configurations.
Support routine administration and troubleshooting for endpoint security, remote access, and device management technologies.
Troubleshoot office technology, including Wi-Fi connectivity, printers, audiovisual equipment, and related systems.
Participate in evaluating, testing, and deploying new hardware, operating systems, and endpoint management solutions as AMS modernizes its technology environment.
Develop, coordinate, and maintain an ongoing cybersecurity awareness training program, including staff education, phishing simulations, and related communications.
Monitor training participation, identify improvement opportunities, and coordinate security awareness activities with the IT Director.
Review software licenses, subscriptions, and application usage to identify cost savings and more efficient use of resources.
Partner with staff and department managers to evaluate software needs, obtain approvals, and recommend license adjustments or cost-effective alternatives.
Assist in implementing and maintaining IT security practices such as multifactor authentication, access controls, endpoint protection, and secure account management.
Identify and report potential security concerns, coordinating with internal technical staff and external service providers as appropriate.
Provide basic technical assistance with website content management systems, online forms, and other web-based applications.
Assist with setup, testing, and troubleshooting of Zoom meetings, webinars, podcasts, and related audiovisual technologies.
Collaborate with DTaP developers, the systems administrator, and other team members to investigate issues involving organizational applications and interconnected systems.
Identify opportunities to improve workflows using automation, AI-assisted tools, self-service resources, and other practical technology solutions.
Research and evaluate new technologies, recommending improvements that support organizational productivity and efficiency.
Maintain and improve internal IT procedures, troubleshooting documentation, and knowledge base resources.
Communicate ongoing activities, upcoming priorities, identified issues, and recommendations to the IT Director.
Take ownership of assigned initiatives, coordinating with stakeholders and following through from initial investigation to implementation and resolution.
Perform other duties as needed to support the department and the Society.

Required Qualifications

Associate degree, relevant professional certification, or an equivalent combination of education, training, and practical experience.
At least three years of professional experience providing IT support, application administration, or related technical services.
Strong technical aptitude with the ability to quickly learn, navigate, configure, and troubleshoot a range of software applications, operating systems, and web-based platforms.
Experience supporting Windows or macOS computers and cloud-based productivity and collaboration applications.
Experience with routine technical administration, including user accounts, permissions, application settings, and troubleshooting.
Administration experience with Google Workspace or a similar cloud-based productivity platform.
Ability to independently investigate problems, research solutions, exercise sound judgment, and complete issues through to resolution.
Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to nontechnical users.
Strong customer service orientation, patience, professionalism, and ability to build positive working relationships with staff and external partners.
Ability to communicate and coordinate effectively with software vendors, technical service providers, and colleagues.
Strong initiative, accountability, organizational skills, attention to detail, and ability to manage competing priorities with minimal supervision.
Proactive approach to identifying operational needs, recommending improvements, and taking responsibility for completion of work.
Adaptability, curiosity, and enthusiasm for learning and working with new technologies.
Ability to meet regular onsite requirements for this Boston-based hybrid position (approximately two days per week onsite).
Programming, scripting, and advanced server administration experience are not required.

Technology Exposure

Windows, macOS
Google Workspace, Gmail, Google Groups
Microsoft 365
Zoom
Adobe Creative Cloud
Cloud-based security and endpoint management tools
Multifactor authentication, access controls, endpoint protection
Wi-Fi, printers, audiovisual equipment
DTaP

Compensation and Location

Location: Boston, MA (hybrid). Salary: USD 65,000 - 70,000 per year.

Benefits

Health, dental, and vision coverage
3 weeks of paid vacation
Sick time
Holidays
Superior retirement plan match
Group life and disablity insurance after one year of employment
Public Service Loan Forgiveness (PSLF) qualified employer

Interview and Work Arrangement

Initial interviews are conducted over Zoom.
Additional interviews are in person.
Full-time hybrid role based in the Boston office, requiring approximately two days per week onsite, with occasional additional days for specific projects or operational needs.

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