Audio-Visual Support Jobs

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4d ago

Audio/Visual (IT) Support Assistant

Matlen Silver Durham, NC

Durham, NC

4d ago

$18 - $20/hr Contract Audio-Visual Computer Skills Conference Room Systems

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Job Description

The Audio/Visual (IT) Support Assistant provides onsite and remote AV support for meetings, conferences, and live streams in Durham, NC.

Responsibilities

Set up and test AV gear for conference rooms and event spaces, including displays, projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters.
Provide on-site and remote day-of support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network or stream interruptions) and escalate complex problems to AV support specialists.
Support users on collaboration platforms (Microsoft Teams, Zoom, Webex) including meeting start-up, joining, and content sharing.
Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored properly.
Conduct daily and weekly room readiness checks (audio/video validation, peripheral connectivity, controller status), perform preventative maintenance, and apply basic configuration updates per documented procedures; report recurring issues to improve room reliability.
Track incidents and requests in a ticketing system; document steps taken, outcomes, and follow-up actions.
Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

Requirements

High school diploma or GED, or equivalent experience.
1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).
Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.
Ability to communicate technical instructions clearly to non-technical users.
Ability to lift and carry equipment up to 50 lbs and set up equipment for conference rooms and event spaces.
Willingness to work occasional evenings based on event needs.

Technologies

Microsoft Teams
Zoom
Webex
HDMI
DisplayPort

Job Details

Location: 4615 University Drive, Durham, NC (onsite)
Term: 6 months to start with potential for extension
Hourly pay: $18-$20

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