Audio/Visual (IT) Support Assistant

Responsibilities

• Set up and test AV gear for conference rooms and event spaces, including displays, projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters.
• Provide on-site and remote day-of support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network or stream interruptions) and escalate complex problems to AV support specialists.
• Support users on collaboration platforms (Microsoft Teams, Zoom, Webex) including meeting start-up, joining, and content sharing.
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored properly.
• Conduct daily and weekly room readiness checks (audio/video validation, peripheral connectivity, controller status), perform preventative maintenance, and apply basic configuration updates per documented procedures; report recurring issues to improve room reliability.
• Track incidents and requests in a ticketing system; document steps taken, outcomes, and follow-up actions.
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

Requirements

• High school diploma or GED, or equivalent experience.
• 1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
• Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.
• Ability to communicate technical instructions clearly to non-technical users.
• Ability to lift and carry equipment up to 50 lbs and set up equipment for conference rooms and event spaces.
• Willingness to work occasional evenings based on event needs.

Technologies

• Microsoft Teams
• Zoom
• Webex
• HDMI
• DisplayPort

Job Details

• Location: 4615 University Drive, Durham, NC (onsite)
• Term: 6 months to start with potential for extension
• Hourly pay: $18-$20