Audiology Support Jobs

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Audiology Tech Support

Demant United States

United States

Today

$85k - $90k/yr Full time Audiology Customer Support Equipment Support

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Job Description

Demant is seeking a Technical Support Audiologist to deliver audiology-focused technical assistance for hearing care professionals working with hearing aid technology. This onsite role in the United States combines clinical support, troubleshooting of instruments and software, education, and product promotion, with travel when conventions and seminars require it.

Role overview

In this position, you will provide audiological support tied to the organization’s hearing aid technology. Audiologists serve as technical service and educational professionals, supporting day-to-day activities such as sharing information on hearing instruments, fine-tuning fitting adjustments, and resolving software issues. The Audiology Technical Support team aims to provide world-class service and support in every interaction while contributing to business growth and development.

Responsibilities

Provide hearing aid fitting solutions and recommendations to customers
Complete technical troubleshooting of instruments and software
Provide technical assistance to resolve issues related to shell and production manufacturing
Deliver training and education programs for both employees and customers
Promote and sell various Oticon products
Build collaborative relationships with customers and company colleagues
Travel to attend conventions and seminars as needed

Requirements

Education: an audiology degree equivalent to M.S., M.A., Au.D., or an HIS equivalent
Minimum 1+ years of clinical or field experience in audiological evaluations and hearing aid dispensing
Proven ability to work directly with customers by applying technical expertise, collaborating to develop solutions, and building rapport with integrity, care, and empathy
Excellent written and oral communication skills
Proven ability to prioritize, multitask, and communicate effectively with customers and within the company
Positive, professional demeanor with all levels of employees and customers
Strong interpersonal skills with the ability to collaborate across different experience levels
Attention to detail and strong follow-up skills
Computer literacy, including proficiency in Microsoft Office
Flexibility and team orientation to perform effectively in a dynamic environment

Location and compensation

Location: United States (onsite)
Salary: USD 85,000 to 90,000 per year

Benefits

Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts

Demant values

We Create Trust: Inclusion, honesty, integrity, and respect
We are Team Players: Collaboration and initiative across Demant
We Create Innovative Solutions: Curiosity and sharing ideas to improve solutions
We Apply a Can-do attitude: Seeking opportunities to add value for customers and finding solutions

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