The Technical Support Representative at AlphaRex provides hands-on technical assistance for automotive lighting products, supporting customers, dealers, and internal teams. The work includes diagnosing lighting issues and leading callers through structured troubleshooting steps to address installation and product-related concerns.
Role Responsibilities
- Deliver customer service and technical support to customers and dealers by phone, email, and other company communication channels.
- Diagnose automotive lighting issues, including wiring, connectors, fuses, LEDs, turn signals, DRLs, resistors, and related components.
- Walk customers through logical, step-by-step troubleshooting to determine whether issues are related to the product, installation, wiring, or the vehicle.
- Handle warranty claims, replacement parts, and product-related customer concerns.
- Maintain and expand internal technical documentation, troubleshooting procedures, FAQs, and knowledge-base materials.
Required Qualifications
- Education: High school diploma or equivalent required.
- Strong troubleshooting and analytical skills.
- Strong verbal and written communication skills.
- Strong computer skills, including the ability to learn customer service, ticketing, and internal software systems.
- Ability to document technical information clearly and accurately.
- Strong attention to detail and organizational skills.
Preferred Experience and Additional Preferences
- Previous experience in automotive technical support, automotive repair, aftermarket automotive products, electronics, or a related field.
- Experience installing or troubleshooting aftermarket headlights, tail lights, LED lighting, or other automotive accessories.
- Experience working directly with customers in a technical support or service environment.
- Enthusiast-level automotive experience is welcome, including experience gained through personal vehicle projects.
- Strong interest in automobiles, automotive accessories, or automotive electrical systems is preferred.
- Basic understanding of 12V automotive electrical systems and wiring is preferred.
Work Environment and Schedule
This is a full-time, on-site position at AlphaRex USA headquarters in Irwindale, California. The role requires regular computer and telephone use, with occasional hands-on inspection, installation, or testing of automotive lighting products and components.
Expected hours: 40.0 per week
Work location: In person
Compensation
Pay: USD $20.00 - $23.00 per hour
Location: Baldwin Park, CA (onsite)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- 401(k)
Application and Language
- Language: English (Required)
- Application question: Are you interested in entering or already in the Automotive industry?
Important Note
This position is not an IT role. It is a Technical Support Representative position focused on the automotive lighting field.
