Support Jobs in Baldwin Park, CA

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Technical Support Representative

AlphaRex Baldwin Park, CA

Baldwin Park, CA

Today

$20 - $23/hr Full time Automotive Lighting Customer Service Customer Support

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Job Description

The Technical Support Representative at AlphaRex provides hands-on technical assistance for automotive lighting products, supporting customers, dealers, and internal teams. The work includes diagnosing lighting issues and leading callers through structured troubleshooting steps to address installation and product-related concerns.

Role Responsibilities

Deliver customer service and technical support to customers and dealers by phone, email, and other company communication channels.
Diagnose automotive lighting issues, including wiring, connectors, fuses, LEDs, turn signals, DRLs, resistors, and related components.
Walk customers through logical, step-by-step troubleshooting to determine whether issues are related to the product, installation, wiring, or the vehicle.
Handle warranty claims, replacement parts, and product-related customer concerns.
Maintain and expand internal technical documentation, troubleshooting procedures, FAQs, and knowledge-base materials.

Required Qualifications

Education: High school diploma or equivalent required.
Strong troubleshooting and analytical skills.
Strong verbal and written communication skills.
Strong computer skills, including the ability to learn customer service, ticketing, and internal software systems.
Ability to document technical information clearly and accurately.
Strong attention to detail and organizational skills.

Preferred Experience and Additional Preferences

Previous experience in automotive technical support, automotive repair, aftermarket automotive products, electronics, or a related field.
Experience installing or troubleshooting aftermarket headlights, tail lights, LED lighting, or other automotive accessories.
Experience working directly with customers in a technical support or service environment.
Enthusiast-level automotive experience is welcome, including experience gained through personal vehicle projects.
Strong interest in automobiles, automotive accessories, or automotive electrical systems is preferred.
Basic understanding of 12V automotive electrical systems and wiring is preferred.

Work Environment and Schedule

This is a full-time, on-site position at AlphaRex USA headquarters in Irwindale, California. The role requires regular computer and telephone use, with occasional hands-on inspection, installation, or testing of automotive lighting products and components.

Expected hours: 40.0 per week

Work location: In person

Compensation

Pay: USD $20.00 - $23.00 per hour

Location: Baldwin Park, CA (onsite)

Benefits

Health insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
401(k)

Application and Language

Language: English (Required)
Application question: Are you interested in entering or already in the Automotive industry?

Important Note

This position is not an IT role. It is a Technical Support Representative position focused on the automotive lighting field.

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