Av And Classroom Technology Support Jobs

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IT Support Specialist

American Heritage Schools- Broward Campus Plantation, FL

Plantation, FL

Today

Full time Av And Classroom Technology Av Support Desktop Support

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Job Description

Support on-site campus users and maintain an Apple-first computing environment while covering desktop, networking, and helpdesk needs across Broward Campus.

Responsibilities

Install, maintain, and administer Apple Macintosh computing environment and related desktop systems
Support and manage desktop hardware and systems software for Mac OSX and Windows, including laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, and other peripherals
Troubleshoot and resolve desktop support issues across hardware, software, and connectivity
Install network printers and drivers; troubleshoot, maintain, and resolve printer-related issues
Install, configure, and maintain Apple desktop and Ethernet networks, network cabling, peripherals, interactive projectors, video conference camera, classroom audio system, and TV equipment
Maintain desktop backups
Manage and maintain an identification system using badging software on HP desktop and badge printer
Respond to and complete helpdesk tickets and requests via e-mail, voicemail, radio, and verbal requests throughout the day; prioritize to maintain strong customer service
Investigate user issues, determine sources, test possible solutions, and implement fixes
Work tickets to resolve customer problems
Perform and/or oversee software and application development, installation, and upgrades
Create and test desktop images using MDM and/or imaging software
Provide timely user notification of maintenance requirements and impacts to system availability
Under supervision of Systems Administrator, Network Administrator, and/or IT Director, monitor and troubleshoot DHCP, DNS, and other network services
Assist Systems and Network Administrators with troubleshooting LAN segment connectivity and internet connectivity issues
Collaborate on and implement IT projects independently or with other IT staff
Document desktop problems and resolutions for future reference
Assist personnel from other departments as a computer resource
Provide basic instructions and guidance to staff (individual or groups) for software, peripherals, A/V aides, and/or hardware
Serve as backup to Systems and Network Administrators and support teammates in the IT Department as needed
Attend relevant conferences, webinars, lectures, and seminars for continuous professional development
Organize and keep up-to-date paperwork, filing, and database updates
Other duties as assigned

Requirements

Associate of Science preferred
3-5 years of relevant IT work experience preferred
Extensive knowledge and experience supporting macOS / iOS / iPadOS / Linux / Windows, including desktop software and hardware and cross-platform integration issues
Experience supporting printers including driver installation, setup, configuration, and basic maintenance
Familiarity with imaging concepts, imaging software, and MDM
Working knowledge and experience with TCP/IP, DHCP, DNS, and LDAP
Able to work effectively with colleagues across the organization
Strong analytical abilities and proven problem-solving skills
Strong sense of ownership, urgency, and drive
Strong customer service and organization skills
Excellent written and verbal communication skills
Must be able to pass a background check

Technologies

Apple Macintosh, Apple desktop, Mac OSX, macOS, iOS, iPadOS
Windows, Linux
MDM, imaging software
TCP/IP, DHCP, DNS, LDAP
HP desktop, badging software, badge printer
Ethernet networks

Benefits

100% free tuition for all employees’ eligible children
50% discount for Summer Education for employees’ eligible children
Free Summer Day Camp for employees’ eligible children while working over the summer
Free early care and after-care for employees’ eligible children while working
Yearly bonuses
401K with partial employer match after a year of employment
Health, Dental, and Vision insurance
Supplemental Insurance plans available
Pet Insurance options
Short-term and Long-term Disability options
Life Insurance at no cost to the employee
Affordable Company housing when available
Free Continuing Education available

Position Overview

Troubleshoot, maintain, and administer an Apple Macintosh computing environment including hardware, systems software, applications software, and all configurations

Work Environment

Office setting
On-site support across campus both physically and virtually

Physical Requirements

Ability to walk to other locations on campus
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 50 lbs, stoop, climb ladders, and bend

Other

Responsibilities may require evening, weekend, and/or holiday work in response to the needs of supported systems

Additional Notes

In-person, on-site role in Plantation, FL
Not an immediate opening; AHS is building a talent pipeline for future IT Department opportunities at both the Broward and Palm Beach campuses
Interested candidates should submit qualifications for upcoming positions

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