IT Support Specialist

Support on-site campus users and maintain an Apple-first computing environment while covering desktop, networking, and helpdesk needs across Broward Campus.

Responsibilities

• Install, maintain, and administer Apple Macintosh computing environment and related desktop systems
• Support and manage desktop hardware and systems software for Mac OSX and Windows, including laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, and other peripherals
• Troubleshoot and resolve desktop support issues across hardware, software, and connectivity
• Install network printers and drivers; troubleshoot, maintain, and resolve printer-related issues
• Install, configure, and maintain Apple desktop and Ethernet networks, network cabling, peripherals, interactive projectors, video conference camera, classroom audio system, and TV equipment
• Maintain desktop backups
• Manage and maintain an identification system using badging software on HP desktop and badge printer
• Respond to and complete helpdesk tickets and requests via e-mail, voicemail, radio, and verbal requests throughout the day; prioritize to maintain strong customer service
• Investigate user issues, determine sources, test possible solutions, and implement fixes
• Work tickets to resolve customer problems
• Perform and/or oversee software and application development, installation, and upgrades
• Create and test desktop images using MDM and/or imaging software
• Provide timely user notification of maintenance requirements and impacts to system availability
• Under supervision of Systems Administrator, Network Administrator, and/or IT Director, monitor and troubleshoot DHCP, DNS, and other network services
• Assist Systems and Network Administrators with troubleshooting LAN segment connectivity and internet connectivity issues
• Collaborate on and implement IT projects independently or with other IT staff
• Document desktop problems and resolutions for future reference
• Assist personnel from other departments as a computer resource
• Provide basic instructions and guidance to staff (individual or groups) for software, peripherals, A/V aides, and/or hardware
• Serve as backup to Systems and Network Administrators and support teammates in the IT Department as needed
• Attend relevant conferences, webinars, lectures, and seminars for continuous professional development
• Organize and keep up-to-date paperwork, filing, and database updates
• Other duties as assigned

Requirements

• Associate of Science preferred
• 3-5 years of relevant IT work experience preferred
• Extensive knowledge and experience supporting macOS / iOS / iPadOS / Linux / Windows, including desktop software and hardware and cross-platform integration issues
• Experience supporting printers including driver installation, setup, configuration, and basic maintenance
• Familiarity with imaging concepts, imaging software, and MDM
• Working knowledge and experience with TCP/IP, DHCP, DNS, and LDAP
• Able to work effectively with colleagues across the organization
• Strong analytical abilities and proven problem-solving skills
• Strong sense of ownership, urgency, and drive
• Strong customer service and organization skills
• Excellent written and verbal communication skills
• Must be able to pass a background check

Technologies

• Apple Macintosh, Apple desktop, Mac OSX, macOS, iOS, iPadOS
• Windows, Linux
• MDM, imaging software
• TCP/IP, DHCP, DNS, LDAP
• HP desktop, badging software, badge printer
• Ethernet networks

Benefits

• 100% free tuition for all employees’ eligible children
• 50% discount for Summer Education for employees’ eligible children
• Free Summer Day Camp for employees’ eligible children while working over the summer
• Free early care and after-care for employees’ eligible children while working
• Yearly bonuses
• 401K with partial employer match after a year of employment
• Health, Dental, and Vision insurance
• Supplemental Insurance plans available
• Pet Insurance options
• Short-term and Long-term Disability options
• Life Insurance at no cost to the employee
• Affordable Company housing when available
• Free Continuing Education available

Position Overview

• Troubleshoot, maintain, and administer an Apple Macintosh computing environment including hardware, systems software, applications software, and all configurations

Work Environment

• Office setting
• On-site support across campus both physically and virtually

Physical Requirements

• Ability to walk to other locations on campus
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 lbs, stoop, climb ladders, and bend

Other

• Responsibilities may require evening, weekend, and/or holiday work in response to the needs of supported systems

Additional Notes

• In-person, on-site role in Plantation, FL
• Not an immediate opening; AHS is building a talent pipeline for future IT Department opportunities at both the Broward and Palm Beach campuses
• Interested candidates should submit qualifications for upcoming positions