Avionte Support Jobs

1 job found

18d ago

IT Help Desk Technician

WO Partners LLC West Palm Beach, FL

West Palm Beach, FL

18d ago

$24 - $28/hr Full time Active Directory Application Support Avionte

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Job Description

On-site IT Help Desk Technician supporting about 200+ internal users across multiple West Palm Beach branches, addressing hardware, software, network, and application issues in a multi-system environment.

Responsibilities

Act as the initial contact for end users submitting requests via phone, email, and the ticketing system; triage, document, and resolve or escalate as needed
Diagnose and troubleshoot hardware including desktops, laptops, printers, scanners, mobile devices, and VOIP phones, as well as software issues for branch and corporate staff
Create and remove user accounts in Active Directory, Microsoft 365, TempWorks, GP, Avionte, and other line-of-business applications
Troubleshoot front-end issues in the TempWorks staffing platform (login, printing, workflow errors) and route deeper problems to the application owner
Image, configure, and deploy new workstations and laptops for new branches and replacements
Maintain accurate asset inventory across all locations
Support multi-factor authentication, password resets, and basic security policy enforcement
Provide remote support to branch staff via remote desktop tools; travel to local offices as required
Document recurring issues and contribute to the internal knowledge base
Assist with new branch IT setup as the company expands to 32 offices by 2029
Coordinate with vendors including ISPs, copier vendors, phone vendors, and MSPs to resolve service issues
Participate in after-hours escalations on a rotating basis as the team scales

Requirements

Minimum 2 years of help desk, desktop support, or MSP experience
Strong working knowledge of Windows 10/11, Microsoft 365 admin (Exchange, Teams, OneDrive, SharePoint), and Active Directory
Experience with ticketing systems such as ConnectWise, ServiceNow, Freshservice, or similar
Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and basic switch/router troubleshooting
Excellent customer service orientation with patience and clear communication for non-technical users
Ability to lift up to 40 lbs (workstations, printers, network gear)
Valid driver's license and ability to travel to local branches occasionally
High school diploma or equivalent

Technologies

TempWorks
Microsoft Dynamics GP (Great Plains)
Avionte
Carvin
Microsoft 365
Windows 10/11
Active Directory
ConnectWise
ServiceNow
Freshservice
Intune
MDM
RMM
Remote Desktop Tools

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Mileage reimbursement for branch visits
Certification reimbursement after 6 months

Compensation

Hourly rate: USD 24 - 28

Work Location

West Palm Beach, FL onsite

Application Question

Can you lift 50 lbs (workstations, printers, network gear)?

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