West Palm Beach, FL

Support Jobs in West Palm Beach, FL

2 jobs found

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18d ago

IT Help Desk Technician

WO Partners LLC West Palm Beach, FL

West Palm Beach, FL

18d ago

$24 - $28/hr Full time Active Directory Application Support Avionte

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Job Description

On-site IT Help Desk Technician supporting about 200+ internal users across multiple West Palm Beach branches, addressing hardware, software, network, and application issues in a multi-system environment.

Responsibilities

Act as the initial contact for end users submitting requests via phone, email, and the ticketing system; triage, document, and resolve or escalate as needed
Diagnose and troubleshoot hardware including desktops, laptops, printers, scanners, mobile devices, and VOIP phones, as well as software issues for branch and corporate staff
Create and remove user accounts in Active Directory, Microsoft 365, TempWorks, GP, Avionte, and other line-of-business applications
Troubleshoot front-end issues in the TempWorks staffing platform (login, printing, workflow errors) and route deeper problems to the application owner
Image, configure, and deploy new workstations and laptops for new branches and replacements
Maintain accurate asset inventory across all locations
Support multi-factor authentication, password resets, and basic security policy enforcement
Provide remote support to branch staff via remote desktop tools; travel to local offices as required
Document recurring issues and contribute to the internal knowledge base
Assist with new branch IT setup as the company expands to 32 offices by 2029
Coordinate with vendors including ISPs, copier vendors, phone vendors, and MSPs to resolve service issues
Participate in after-hours escalations on a rotating basis as the team scales

Requirements

Minimum 2 years of help desk, desktop support, or MSP experience
Strong working knowledge of Windows 10/11, Microsoft 365 admin (Exchange, Teams, OneDrive, SharePoint), and Active Directory
Experience with ticketing systems such as ConnectWise, ServiceNow, Freshservice, or similar
Familiarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and basic switch/router troubleshooting
Excellent customer service orientation with patience and clear communication for non-technical users
Ability to lift up to 40 lbs (workstations, printers, network gear)
Valid driver's license and ability to travel to local branches occasionally
High school diploma or equivalent

Technologies

TempWorks
Microsoft Dynamics GP (Great Plains)
Avionte
Carvin
Microsoft 365
Windows 10/11
Active Directory
ConnectWise
ServiceNow
Freshservice
Intune
MDM
RMM
Remote Desktop Tools

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Mileage reimbursement for branch visits
Certification reimbursement after 6 months

Compensation

Hourly rate: USD 24 - 28

Work Location

West Palm Beach, FL onsite

Application Question

Can you lift 50 lbs (workstations, printers, network gear)?

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22d ago

Technical Support Analyst

Palm Beach Atlantic University West Palm Beach, FL

West Palm Beach, FL

22d ago

Full time Application Support Computer Skills Customer Service

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Job Description

Palm Beach Atlantic University relies on a dedicated ITS team to keep campus technology running smoothly. This onsite role in West Palm Beach, Florida places you on the front line of support for university-issued desktops, laptops, software, and related devices, handling troubleshooting, installations, and ongoing maintenance to ensure dependable ITS service delivery.

Responsibilities

Respond to Help Desk tickets via the FreshService system, delivering timely support to faculty, staff, and students with IT-related concerns.
Diagnose and repair hardware and software issues affecting desktops, printers, and peripheral devices.
Perform basic network troubleshooting, including connectivity issues and printer configurations.
Maintain accurate ITS asset records for tracking and lifecycle management.
Assist users with Microsoft 365, email, and collaboration tools.
Set up new user accounts and provide onboarding training for ITS services.
Install operating systems, security updates, and required software.
Document common issues and solutions in the ITS knowledge base.
Support classroom technology, ensuring projectors, AV controllers, and audiovisual equipment function properly and addressing failures promptly to minimize downtime.
Update ITS documentation, policies, and procedures.
Participate in ITS meetings and training to enhance technical skills.
Assist with ITS inventory management, including tracking decommissioned assets.
Assist with university event technology setup as needed.

Requirements

Bachelor's degree in computer science, business, or a related field.
Customer service orientation, with a focus on stakeholders such as students, faculty, staff, and community partners.
Professionalism evidenced by timeliness, reliability, communication, and work ethic.
Christ-first Faith and willingness to provide spiritual support to community members on their Christian faith journey.
Analytical thinking and decision making to identify trends, link data, and derive actionable strategies.
Attention to detail with the ability to perform tasks accurately and review details critically.
Confidentiality and discretion aligned with the position's needs.
Effective communication skills, both verbal and written, across diverse audiences.
Ability to establish trust through honest, forthcoming, and reliable actions.
Problem-solving capability to anticipate, evaluate, diagnose, and resolve issues systematically.
Results orientation and accountability, with a drive to achieve consistent outcomes.
Teamwork and collaboration, promoting shared goals and cross-functional cooperation.
Technical aptitude to learn new technologies as processes evolve.

Technologies

FreshService
Microsoft 365

Additional Requirements

Ability to travel up to 10% of the time.
Ability to lift or move objects up to 25 pounds.
Ability to work non-routine hours during certain times of the year.
Ability to sit for prolonged periods.
Ability to traverse campus and stairs.

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Support Jobs in West Palm Beach, FL

IT Help Desk Technician

Technical Support Analyst

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