Backend Support Jobs

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Today

Technical Support Engineer

Endex Los Angeles, CA

Los Angeles, CA

Today

Full time Backend Support Customer Support Production Support

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Job Description

Endex is hiring a Technical Support Engineer in Los Angeles, CA (onsite) to own technical investigations across support requests and help stop recurring incidents.

Responsibilities

Diagnose production issues using logs, request traces, API responses, and reproducible examples to isolate failures across the product and its integrations
Drive technical resolution by validating workarounds, coordinating with engineering on bug and operational fixes, and confirming the customer workflow is working again
Resolve issues end-to-end when possible by applying supported fixes and validating outcomes with the customer team
Support incident response by providing technical context and delivering timely investigation updates
Prevent repeated incidents by writing runbooks and root-cause summaries, improving diagnostic tooling, and routing recurring defects back to product engineering

Requirements

Technical support experience, including investigating production software issues or equivalent engineering problems
Strong debugging ability to reason through logs, API behavior, and system dependencies
Coding fundamentals to read code and create small tools or reproductions
Clear documentation, leaving investigation notes another engineer can act on
Hands-on troubleshooting across authentication, permissions, networking, and data-flow problems, with communication to both users and engineers

Technologies

Python
JavaScript
SQL
HTTP APIs

Benefits

Health & Dental Insurance
Monthly Wellness Stipend
401K Matching

Location & Commitment

Onsite in Los Angeles, CA
Primary location: New York City
Also available: Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
In-person commitment: 5 days

Nice to Have

Cloud application support
Python or JavaScript experience
Experience with SQL, HTTP APIs, and using Python or JavaScript for support investigations

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