Technical Support Engineer

Endex is hiring a Technical Support Engineer in Los Angeles, CA (onsite) to own technical investigations across support requests and help stop recurring incidents.

Responsibilities

• Diagnose production issues using logs, request traces, API responses, and reproducible examples to isolate failures across the product and its integrations
• Drive technical resolution by validating workarounds, coordinating with engineering on bug and operational fixes, and confirming the customer workflow is working again
• Resolve issues end-to-end when possible by applying supported fixes and validating outcomes with the customer team
• Support incident response by providing technical context and delivering timely investigation updates
• Prevent repeated incidents by writing runbooks and root-cause summaries, improving diagnostic tooling, and routing recurring defects back to product engineering

Requirements

• Technical support experience, including investigating production software issues or equivalent engineering problems
• Strong debugging ability to reason through logs, API behavior, and system dependencies
• Coding fundamentals to read code and create small tools or reproductions
• Clear documentation, leaving investigation notes another engineer can act on
• Hands-on troubleshooting across authentication, permissions, networking, and data-flow problems, with communication to both users and engineers

Technologies

• Python
• JavaScript
• SQL
• HTTP APIs

Benefits

• Health & Dental Insurance
• Monthly Wellness Stipend
• 401K Matching

Location & Commitment

• Onsite in Los Angeles, CA
• Primary location: New York City
• Also available: Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
• In-person commitment: 5 days

Nice to Have

• Cloud application support
• Python or JavaScript experience
• Experience with SQL, HTTP APIs, and using Python or JavaScript for support investigations