Production Support

Production Support Jobs

26 jobs found

3d ago

Technical Support Specialist

Yello Remote 🌍 Remote

Remote

3d ago

$65k - $85k/yr Full time Api Integration Application Support Customer Support

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Job Description

Yello is hiring a Technical Support Specialist to join its Customer Support team in a remote role. This position focuses on independently owning escalated production and integration issues, performing root cause analysis, and partnering with Engineering to drive fixes and improve how support teams handle complex technical problems.

What you’ll do

Independently manage assigned issues within the Production Support Queue
Own assigned escalations within the Integration Support Queue, including troubleshooting and resolution
Keep issues moving with timely updates, prioritization, and clear documentation
Investigate escalated issues to determine root cause for assigned problems
Identify and communicate workarounds and recommended next steps
Troubleshoot integrations, including:
- Address Book integrations
- Single Sign-On (SSO)
- XML Feeds
- USA Jobs
- Assessment platforms
- LinkedIn integrations
Partner directly with Engineering during bug investigations and technical issue resolution
Provide clear reproduction steps, impact analysis, and supporting data
Track issues through resolution and communicate updates to stakeholders
Participate in incident response, including investigation and communication
Help ensure timely and accurate updates during incidents
Support Senior Technical Support Specialist with release notes for bug fixes, ensuring clarity and alignment with customer impact
Translate technical changes into clear, customer-facing language
Share resolved issue updates with internal teams and provide guidance to other Support and Success team members
Identify recurring issues and suggest process or documentation improvements
Contribute to the knowledge base and troubleshooting resources

What you bring

3–5 years of experience in technical support, production support, or SaaS environments
Experience troubleshooting integrations and APIs, including SSO or third-party systems
Strong analytical and problem-solving skills
Ability to work independently on complex issues
Strong communication skills across technical and non-technical audiences

Technologies

APIs
Single Sign-On (SSO)
XML Feeds

Compensation and location

Base compensation: USD 65,000–85,000 per year
Location: Remote
Preference is given to those commuting distance from the Chicago headquarters; remote candidates may be based in: AZ, CA, CO, FL, GA, IL, IN, KS, MI, NC, NJ, NV, NY, OK, PA, TN, TX, VA, WI, WA

Additional information

Yello is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
Must be authorized to work in the United States; no visa sponsorship is offered for this role
Must be able to sit or stand for continuous periods of time
Yello may assign or reassign responsibilities and requirements as needed

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3d ago

Technical Support Engineer

Brinqa Remote 🌍 Remote

Remote

3d ago

Full time APIs Application Support Customer Support

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Job Description

Brinqa is hiring a Technical Support Engineer to troubleshoot complex production issues and drive issues to resolution for enterprise customers.

Responsibilities

Drive technical issue resolution for a portfolio of enterprise customers, managing cases from initial response through final resolution with strong timeliness and follow-through
Act as primary point of accountability for assigned accounts, providing clear, proactive communication to customers and internal stakeholders, especially on sensitive escalations
Investigate and resolve complex, ambiguous production incidents independently, partnering with Engineering or other teams when issues require deeper collaboration
Implement minor-to-moderate configuration changes in customer environments using internal knowledge base, tooling, and technical judgment to avoid unnecessary escalation
Produce clear incident summaries and root-cause explanations that customers and leadership can use confidently for next steps
Advocate for AI-assisted ways of working by evaluating and bringing forward new tools and ideas, and supporting adoption across the team
Support continuous improvement by sharing learnings so knowledge remains accessible beyond individual ownership
Represent the customer perspective internally and help prioritize issues that matter most to customers

Requirements

3+ years in a technical, customer-facing support or implementation role supporting enterprise B2B SaaS customers
Strong problem-solving skills with the ability to handle ambiguous, high-stakes issues independently using sound judgment
Excellent written and verbal communication for clear, professional updates to enterprise customers (including difficult or unfavorable outcomes)
Experience with graph databases (e.g. Neo4j), NoSQL data stores, or distributed SQL systems (e.g. Yugabyte), plus comfort working within modern SaaS applications
Working knowledge of Groovy or another object-oriented programming language; ability to read, navigate, and make minor-to-moderate code changes
Experience partnering with Operations and/or infrastructure functions to resolve issues beyond the application layer
Working knowledge of REST APIs and API-testing tools such as Postman
Ability to reproduce reported issues, document reproduction steps, and partner with Engineering to reach final resolution
Experience testing and validating code changes, bug fixes, product features, and customer-specific configuration changes before deployment
Genuine interest in AI and automation for improving efficiency, with a track record or strong enthusiasm for researching or adopting new tools
Strong ownership and reliability so customers and teammates trust that issues on your plate are being handled
Comfort operating in a fast-paced, high-accountability environment where customer trust and commitments matter
BS in Computer Science, Computer Engineering, Information Technology, or a related discipline (preferred)

Technologies

Neo4j
Yugabyte
Groovy
REST APIs
Postman

And ideally

Background in cybersecurity, GRC, or vulnerability management
Experience mentoring or upskilling teammates on new tools or ways of working
Prior experience in a hybrid support and technical-implementation capacity

Location & Coverage

Remote (remote)
Primary support coverage: Central and Pacific US time zones

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6d ago

Technical Support Engineer — Field Service & Production

Riber Inc Hillsborough, NJ

Hillsborough, NJ

6d ago

$65k - $80k/yr Full time Electrical Engineering Customer Service Customer Support

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Job Description

Riber Inc offers a hybrid Technical Support Engineer role in Hillsborough, NJ, combining on-site field service for MBE/UHV systems with production and assembly work in the facility. The position covers installation, commissioning, troubleshooting, preventive maintenance, and system upgrades, with opportunities to travel internationally. You will document service visits, support customers directly, and collaborate with engineering and sales teams, supported by a comprehensive benefits package.

Responsibilities

Travel to customer sites to install, commission, troubleshoot, and repair MBE/UHV systems
Diagnose mechanical, electrical, and vacuum-related issues using schematics, wiring diagrams, and system documentation
Conduct preventive maintenance and implement system upgrades
Maintain direct customer communication and document service visits, root causes, and corrective actions
Provide technical support for sales, including producing basic quotes
Occasional travel on short notice, including international trips
Assemble mechanical sub-systems and components for UHV/MBE systems per drawings and work instructions
Read and interpret 3D CAD models and mechanical drawings, with SolidWorks preferred
Execute precision mechanical assembly of vacuum chamber components, flanges, fittings, and motion hardware
Assist with wiring and electrical integration of sensors, gauges, and controllers
Collaborate with engineering on fit checks, first-article builds, and design feedback
Coordinate with vendors, enter BOMs for assemblies, and assist with inventory management

Requirements

BS degree in engineering preferred; an associate degree or technical certification in mechanical, electrical, mechatronics, or a related field is acceptable
At least 2 years of experience in mechanical assembly, field service, or technical support, ideally with capital or scientific equipment
Strong mechanical aptitude with experience using hand tools, following torque specs, and performing precision fastening and assembly
Working electrical knowledge to read basic schematics and wiring diagrams, troubleshoot with a multimeter, and understand common industrial protocols such as RS-232/485, Ethernet/IP, Profibus, or similar
Ability to read and interpret 3D CAD models and mechanical drawings
Willingness to travel up to 40 percent, including international trips and occasional short-notice travel
Valid passport and ability to obtain travel visas as needed
Comfort representing the company to customers with strong communication skills
ITAR: Eligible to access ITAR controlled technical data for defense-related customers, typically requiring US citizenship or permanent residency (verify with HR/legal)

Technologies

SolidWorks

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Physical Requirements

Ability to lift up to 50 lbs
Comfort working in varied environments such as lab, cleanroom, production floor, and customer facilities
Occasional use of particle or gas masks
Ability to work at heights, in tight spaces, and with precision hand tools

Compensation

Salary: $65,000 - $80,000 per year

Location

Location: Hillsborough, NJ (hybrid); in-person work requirement

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15d ago

International Customer-Proximate Technical Support

Glint Tech Solutions LLC Sunnyvale, CA

Sunnyvale, CA

15d ago

Full time Cloud Architecture Cloud Operations Cloud Platforms

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Job Description

Onsite in Sunnyvale, CA, this senior customer-facing Technical Services and Cloud Solutions Engineer role focuses on enterprise cloud guidance, service assurance, and workload migrations.

Responsibilities

Assess and troubleshoot customers' technical challenges by mapping their business context to cloud product usage, delivering practical solutions.
Collaborate with customers and fellow support engineers to resolve tickets promptly and effectively.
Examine usage patterns and business needs across industries to surface real product requirements.
Relay insights to internal product and services teams to drive ongoing optimization.
Participate in critical incident response, containing faults, handling emergencies, and enabling rapid recovery.
Perform risk assessments focused on cloud workloads, capacity, risk events, and change notifications.
Create monitoring and alerting strategies aligned with customer cloud environments to improve visibility and early warnings.
Map end-to-end dependencies of business applications across cloud and on-premises environments.
Provide risk alerts and optimization guidance for high-priority business paths.
Collaborate with customers to run high-availability drills, simulate failures, validate failover procedures, and contribute to post-drill reviews.
Advise on cloud product selection, adoption methods, and best practices.
Help customers mitigate common cloud adoption risks and develop practical usage guidelines.
Offer Landing Zone guidance covering account structure, permissions design, networking, and resource provisioning.
Support Well-Architected reviews addressing security, compliance, operational stability, cost optimization, and performance.
Recommend improvements across architecture, operations, disaster recovery, capacity planning, and cost efficiency.
Assist in migrating business workloads to cloud environments.
Provide expert guidance on application and big data architectures, database tuning, performance optimization, data governance, and security operations.
Deliver industry-specific best practices and technical solutions to accelerate cloud product adoption.
Own customer technical projects, including operational assurance, technical transformation, stack migration, and cloud modernization efforts.
Develop and execute technical roadmaps aligned with customer needs and product capabilities.
Identify decision-makers and stakeholders within customer organizations to align initiatives.
Build trust by communicating from both business and technical perspectives.
Extract product and technical requirements from customers and convert them into qualified opportunities.
Maintain long-term technical relationships with enterprise clients to support successful project delivery.

Requirements

5+ years of experience in solution design, architecture, backend development, delivery, operations, or technical support for large-scale internet applications or enterprise systems.
Experience in internet, finance, or other enterprise technology environments.
Hands-on experience developing, operating, or supporting large-scale applications built on cloud products.
Technical expertise in cloud-native technologies, big data, databases, networking, middleware, or distributed systems.
Strong understanding of cloud product architecture and cross-product system integration.
Ability to design solutions and troubleshoot complex issues across multiple cloud services and layers.
Excellent customer-facing communication skills for engaging technical teams, business stakeholders, and executive leadership.
Service mindset with ownership of customer issue resolution from start to finish.
Experience assessing customer business architectures and offering cloud best-practice recommendations.
Capability to manage customer technical projects related to operational assurance, cloud migration, architecture optimization, and transformation.
Strong problem-solving skills to decompose complex challenges and craft practical resolutions.
Familiarity with enterprise scenarios such as high availability, cloud operations, capacity planning, disaster recovery, security, cost optimization, and architecture refinement.
Ability to thrive in a fast-paced, global, cross-functional environment.

Technologies

Well-Architected

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19d ago

intermediate systems analyst- service desk

Starbucks Nashville, TN

Nashville, TN

19d ago

Full time Analyst Application Support Business Systems

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Job Description

Starbucks is seeking an intermediate systems analyst - service desk in Nashville, TN (onsite) to support and deliver technology and process solutions.

Responsibilities

Define and shape end-to-end solutions by gathering and documenting requirements, supporting user story creation and backlog refinement, and contributing to business process design and user-centric solution design.
Configure, test, and validate applications by supporting configuration changes (attributes, workflows, UI updates), assisting with data migration (extract, load, validation), and executing tests with result validation via queries as needed.
Maintain critical systems by delivering 24x7 production support, resolving tickets to SLA, performing root cause analysis, coordinating issue resolution across teams and vendors when required, and keeping comprehensive documentation and knowledge articles up to date.

Requirements

3 to 5+ years of relevant technical support experience
3 to 5+ years of enterprise Windows support experience
Strong familiarity with macOS and experience supporting Mac environments and technologies
3 to 5+ years of customer service experience
3+ years of mobile device support across iOS and Android

Technologies

Windows
macOS
iOS
Android

Benefits

Health insurance including medical, dental, and vision, plus basic and supplemental life insurance
Short-term and long-term disability coverage
Paid parental leave
Family expansion reimbursement
Paid vacation and sick time (PTO)
Eight paid holidays
Two personal days per year
401(k) retirement plan with employer match
Stock purchase program (SIP)
Starbucks equity program (Bean Stock)
Emergency savings and financial well-being tools
Tuition coverage through Starbucks College Achievement Plan (ASU online)
Student loan management resources
Backup care
DACA reimbursement
Access to additional educational opportunities
Benefit information website: starbucksbenefits.com
Vacation accrual policy aligned with state laws

Preferred Qualifications

Strong people skills and a welcoming, in-person demeanor
Clear and concise communication, both verbally and in writing
Strong analytical and problem-solving abilities
Ability to quickly learn new systems and technologies
Knowledge of basic troubleshooting methodologies
Empathy and compassion in serving customers and staff
Ability to maintain composure and focus on customers while addressing concerns and resolving technical issues
High emotional intelligence
Ability to balance multiple priorities and meet deadlines

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19d ago

IT Support Engineer I

Amazon.com Services LLC South Gate, CA

South Gate, CA

19d ago

$25 - $41/hr Full time Active Directory Desktop Support Hardware Support

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Job Description

IT Support Engineer I based onsite in South Gate, CA, earning USD 25 - 41 per hour, delivering technical solutions and dependable support for computer hardware, operating systems, and enterprise software across a defined geographic area.

Responsibilities

Design, troubleshoot, and maintain network infrastructure, including data cabling and diverse software and hardware ecosystems.
Keep networking and computing systems available throughout production hours.
Collaborate with management and staff to provide analytical and technical support for ongoing IT solution improvements.
Lead local on-site technical projects and coordinate related activities.
Develop and maintain IT policies, procedures, and processes.
Diagnose root causes of operational issues and inefficiencies to drive improvements.
Lift up to 49 pounds and stand or walk for shifts up to 12 hours.
Support customers across multiple buildings in the area and remote locations.
Travel locally or regionally to provide on-site support.

Requirements

At least 1 year of experience with Windows Server technologies including Active Directory, DFS, Print Services, and SCCM.
More than 2 years of troubleshooting in a multi-user, high-availability environment.
Over 2 years of PC repair, troubleshooting, deployment, and disposal experience.
Minimum 1 year delivering IT client, server, and network services.
Over 2 years of networking experience encompassing DNS, DHCP, SSL, OSI Model, and TCP/IP.
More than 2 years of corporate environment support for Windows, macOS, or Linux operating systems.
Over 2 years of experience supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Windows Server
Active Directory (AD)
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
OSI Model
Mac OS
Linux

Benefits

Health insurance
401(k) matching
Parental leave
Casual dress code
Sign-on payments and RSUs
Paid time off

Description

Operations sits at the core of the business, prioritizing speed, accuracy, and exemplary service. Facilities handle tens of thousands of products daily and serve customers worldwide. The Onsite Technology Services team provides continuous global IT support to Amazon Operations, prioritizing proactive solutions and reliable execution. We seek self-motivated professionals who can tackle challenges, motivate teams, and take ownership of delivering effective IT solutions.

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

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19d ago

IT Support Engineer I

Amazon.com Services LLC Dallas, TX

Dallas, TX

19d ago

$25 - $41/hr Full time Active Directory Computer Skills Customer Support

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Job Description

The IT Support Engineer I role is based onsite in Dallas, TX, delivering technical solutions and high quality support for computer hardware, operating systems, and enterprise software across a defined geographic area, including troubleshooting and IT infrastructure work.

Responsibilities

Perform network engineering tasks and troubleshooting, manage data cabling, and administer systems across diverse software and hardware environments.
Ensure ongoing availability of infrastructure networking and computing systems during production hours.
Collaborate with management and staff to provide analytical and technical support for the ongoing improvement of IT solutions.
Oversee local IT projects within the assigned area.
Develop and maintain policies, procedures, and processes.
Identify root causes of operational issues and process inefficiencies.
Provide support to customers across multiple buildings in the area as well as remote customers.
Travel within the local or regional area to support customers.

Requirements

At least 1 year of experience with Windows Server technologies, including Active Directory, DFS, Print Services, and SCCM.
Minimum 2 years of troubleshooting in a multi-user, high-availability environment.
Two or more years of PC repair, troubleshooting, deployment, and asset disposition experience.
At least 1 year of delivering IT client, server, and network services.
Two or more years of networking experience, including DNS, DHCP, SSL, OSI model, and TCP/IP.
Two or more years of corporate setting Windows, Mac, or Linux operating systems support experience.
Two or more years of supporting and maintaining a corporate network environment.
High school diploma or equivalent.

Technologies

Active Directory
DFS
Print Services
SCCM
DNS
DHCP
SSL
TCP/IP
Windows Server
Windows operating system
Mac OS
Linux
Video conferencing equipment

Compensation

USD 25 - 41 per hour

Benefits

Health insurance
401(k) matching
Paid parental leave
Casual dress code
Sign-on payments
Restricted stock units (RSUs)
Paid time off
Basic Life & AD&D insurance
Option for Supplemental life plans
Employee Assistance Program (EAP)
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage

Description

Operations underpins Amazon's business, known for speed, accuracy, and exceptional service. Our facilities deliver tens of thousands of products daily to customers across many countries. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle. We are looking for self-motivated individuals to take on new challenges and drive teams in fostering solutions to the hurdles we face, taking ownership for the outcomes.