Bomgar Support Jobs

1 job found

3d ago

IT Support Technician

Amentum Tucson, AZ

Tucson, AZ

3d ago

$32 - $35/hr Full time Active Directory Bomgar Cybersecurity Tools

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Job Description

Join Amentum in Tucson, AZ, on site, for a temporary, full-time IT Support Technician role that supports a DHS customer with Tier 2 IT help desk, hardware and software troubleshooting, and video teleconferencing and remote support. This position offers a competitive hourly range of $32.00 to $35.00, with an assignment through February 2027.

Benefits

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits including a 401(k) match
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Responsibilities

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
Support network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors; also support mobile and wireless devices including smartphones, tablets, and hotspots
Assist in testing, applying, and maintaining server configurations and related security patches, and monitor system health and backups including restore testing
Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting to resolve tickets
Conduct or provide new equipment deployments and deployment support, including installation and maintenance of video teleconferencing infrastructure
Understand customer needs and the realities of IT products to create requirements for the architecture and engineering team and COTS products
Participate in pre-scheduled after-hours support as part of an on-call rotation and support special projects or events

Requirements

Associates Degree and at least 1 year of IT help desk support experience, or a high school diploma/GED with at least 3 years of IT help desk support experience
Hands-on experience with network, computer, server, device imaging/encryption, mobile, server and backup support
Experience using the ServiceNow ticketing system or similar
Experience with Microsoft Windows 11
Experience with Microsoft Office 365, including Microsoft Teams
Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
Familiarity with ITIL processes
Strong technical writing, presentation, and documentation skills
Ability to perform physically demanding tasks up to 50 lbs, including bending, kneeling, stretching, crawling, and lifting
Valid driver's license, access to personal transportation, and ability to pass a Motor Vehicle Records check
Local and/or overnight travel to Government locations is required; occasional short notice travel to customer sites is common; extended overnight and air travel typically less than 15% per year
Comfort working in a Law Enforcement environment, which may include detention facilities, prisons, or jails
Ability to obtain and maintain facility credentials/authorization; US Citizenship is required for credentials at this work location

Technologies

ServiceNow
Active Directory
Windows 11
Microsoft Office 365
PowerShell scripting
SCCM
Bomgar
Zscaler
InfoBlox
NetBackup
Windows Server 2019
Hyper-V

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