IT Support Technician

Join Amentum in Tucson, AZ, on site, for a temporary, full-time IT Support Technician role that supports a DHS customer with Tier 2 IT help desk, hardware and software troubleshooting, and video teleconferencing and remote support. This position offers a competitive hourly range of $32.00 to $35.00, with an assignment through February 2027.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits including a 401(k) match
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Responsibilities

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Support network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors; also support mobile and wireless devices including smartphones, tablets, and hotspots
• Assist in testing, applying, and maintaining server configurations and related security patches, and monitor system health and backups including restore testing
• Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting to resolve tickets
• Conduct or provide new equipment deployments and deployment support, including installation and maintenance of video teleconferencing infrastructure
• Understand customer needs and the realities of IT products to create requirements for the architecture and engineering team and COTS products
• Participate in pre-scheduled after-hours support as part of an on-call rotation and support special projects or events

Requirements

• Associates Degree and at least 1 year of IT help desk support experience, or a high school diploma/GED with at least 3 years of IT help desk support experience
• Hands-on experience with network, computer, server, device imaging/encryption, mobile, server and backup support
• Experience using the ServiceNow ticketing system or similar
• Experience with Microsoft Windows 11
• Experience with Microsoft Office 365, including Microsoft Teams
• Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and PowerShell scripting)
• Familiarity with ITIL processes
• Strong technical writing, presentation, and documentation skills
• Ability to perform physically demanding tasks up to 50 lbs, including bending, kneeling, stretching, crawling, and lifting
• Valid driver's license, access to personal transportation, and ability to pass a Motor Vehicle Records check
• Local and/or overnight travel to Government locations is required; occasional short notice travel to customer sites is common; extended overnight and air travel typically less than 15% per year
• Comfort working in a Law Enforcement environment, which may include detention facilities, prisons, or jails
• Ability to obtain and maintain facility credentials/authorization; US Citizenship is required for credentials at this work location

Technologies

• ServiceNow
• Active Directory
• Windows 11
• Microsoft Office 365
• PowerShell scripting
• SCCM
• Bomgar
• Zscaler
• InfoBlox
• NetBackup
• Windows Server 2019
• Hyper-V