Afni is seeking an on-site Tech Support Representative in Tucson to handle inbound calls about cable, router, and internet issues. The role emphasizes strong customer service and troubleshooting, backed by a longer, more intensive training period than other positions. You’ll develop in-depth product knowledge and help customers resolve connectivity challenges with empathy and clarity.
Responsibilities
- Respond to inbound calls from customers seeking cable, router, and internet technical support.
- Diagnose and address issues using product knowledge, delivering solutions with empathy and efficiency.
- Process orders, update customer accounts, and modify records during phone interactions.
- Demonstrate effective multitasking and meticulous attention to detail.
Requirements
- Six months of customer service experience
- Must be 18 years of age
- Must have a GED or high school diploma
- Must be legally permitted to work in the United States
Benefits
- Paid training program
- A leadership team that believes in you
- A supportive team culture
- Paid personal time off
- Paid sick time
- Health, vision, and dental benefits
- 401(k) with matching contributions
- Tuition reimbursement program
What can you expect from your work
This onsite position at our Escalante and Pantano location focuses on cable, router, and internet technical assistance, so you will be handling mainly inbound calls from customers seeking help with those issues.
Because troubleshooting these issues requires substantial product knowledge, the training period for this role is longer and more intensive than in other positions.
You'll find stability and a collaborative environment that supports learning, growth, and advancement.
What we offer
- A paid training program
- A leadership team that believes in you
- A supportive team culture
- Paid personal time off after training
- Paid sick time
- Health, vision, and dental benefits
- 401(k) with matching contributions
- Tuition reimbursement program
Why start building your career
Afni believes in you and invests in your success from day one, with coaches and trainers who help you reach the goals you set. The company has a long history dating back to 1936, offering stability and a durable path for growth.
What are the qualifications to be a Tech Support Representative
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
