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Technical Support Engineer I

EasyPost Remote 🇺🇸 Remote

Remote

Today

$54k - $67k/yr Full time Application Support C Sharp Customer Support

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Job Description

Support the GlobalShip enterprise multi-carrier shipping platform by troubleshooting client issues, assisting with configurations, and helping deliver software updates.

Responsibilities

Collaborate with Support Techs and Integration Engineers to support current software for the GlobalShip solution
Assist with client configurations, daily shipping tasks, and troubleshooting technical issues
Follow up with customers to confirm problems are resolved
Perform minor software and database adjustments with guidance from team leadership
Test and help deploy software updates
Identify issues that require immediate action and escalate as needed
Build trust and maintain rapport with customer contacts to support confident issue resolution

Requirements

Bachelor’s Degree in computer science, information systems, information technology, or a coding certification through a co (or 2+ years of related experience)
Coding experience or the ability to ramp up quickly with C#, Angular, VBScript, JavaScript, and HTML
Basic understanding of SQL database queries
Basic Windows computer and server administration knowledge
Strong organizational skills and ability to manage multiple support issues at one time
Ability to communicate effectively across multiple internal teams
Sense of urgency to drive customer progress
Strong written and verbal communication skills
Adaptability to an evolving work environment
Comfort encountering new languages and frameworks
Ability to juggle and prioritize competing demands
Excellent communication skills

Technologies

C#
Angular
VBScript
JavaScript
HTML
SQL
Windows

Position Summary

Provide high-quality support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution
GlobalShip is a high-performance, server-based system for centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking
Pre-set automated shipping rules help reduce fulfillment process errors and decrease shipping costs

Core Competencies Required

Knowledge & Application: Apply professional concepts and basic problem-solving techniques to define and resolve issues using established guidelines
Complexity & Problem Solving: Handle problems of limited scope using standard practices and procedures; work is reviewed periodically based on defined procedures or precedence
Collaboration & Interaction: Build stable internal relationships and exchange standard/basic information with colleagues, supervisors, and project leaders

Work Environment

Remote role with home office or office option and potential hybrid schedule
Team-based culture in a fast-paced environment
Minimal to light physical effort; prolonged stationary desk work and frequent computer use
Extensive use of computers, keyboards, and communication-based technology
Occasional walking and lifting; must be able to lift 15 pounds
Travel required: 10%
Core values: Build and sell products we believe in, accountability and authenticity, customers guide the way, and persistence and humility

Compensation

$53,512 - $67,132 per year

Benefits

Comprehensive medical, dental, vision, and life insurance
Competitive compensation package and equity
Monthly work from home stipend of $50
Flexible work schedule and paid time off
Collaborative culture with a supportive team
Unlimited growth opportunities
Opportunity to make major contributions at a hyper-growth company
Impact on a product helping ship millions of packages per day

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