Technical Support Engineer I

Support the GlobalShip enterprise multi-carrier shipping platform by troubleshooting client issues, assisting with configurations, and helping deliver software updates.

Responsibilities

• Collaborate with Support Techs and Integration Engineers to support current software for the GlobalShip solution
• Assist with client configurations, daily shipping tasks, and troubleshooting technical issues
• Follow up with customers to confirm problems are resolved
• Perform minor software and database adjustments with guidance from team leadership
• Test and help deploy software updates
• Identify issues that require immediate action and escalate as needed
• Build trust and maintain rapport with customer contacts to support confident issue resolution

Requirements

• Bachelor’s Degree in computer science, information systems, information technology, or a coding certification through a co (or 2+ years of related experience)
• Coding experience or the ability to ramp up quickly with C#, Angular, VBScript, JavaScript, and HTML
• Basic understanding of SQL database queries
• Basic Windows computer and server administration knowledge
• Strong organizational skills and ability to manage multiple support issues at one time
• Ability to communicate effectively across multiple internal teams
• Sense of urgency to drive customer progress
• Strong written and verbal communication skills
• Adaptability to an evolving work environment
• Comfort encountering new languages and frameworks
• Ability to juggle and prioritize competing demands
• Excellent communication skills

Technologies

• C#
• Angular
• VBScript
• JavaScript
• HTML
• SQL
• Windows

Position Summary

• Provide high-quality support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution
• GlobalShip is a high-performance, server-based system for centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking
• Pre-set automated shipping rules help reduce fulfillment process errors and decrease shipping costs

Core Competencies Required

• Knowledge & Application: Apply professional concepts and basic problem-solving techniques to define and resolve issues using established guidelines
• Complexity & Problem Solving: Handle problems of limited scope using standard practices and procedures; work is reviewed periodically based on defined procedures or precedence
• Collaboration & Interaction: Build stable internal relationships and exchange standard/basic information with colleagues, supervisors, and project leaders

Work Environment

• Remote role with home office or office option and potential hybrid schedule
• Team-based culture in a fast-paced environment
• Minimal to light physical effort; prolonged stationary desk work and frequent computer use
• Extensive use of computers, keyboards, and communication-based technology
• Occasional walking and lifting; must be able to lift 15 pounds
• Travel required: 10%
• Core values: Build and sell products we believe in, accountability and authenticity, customers guide the way, and persistence and humility

Compensation

• $53,512 - $67,132 per year

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• Monthly work from home stipend of $50
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• Unlimited growth opportunities
• Opportunity to make major contributions at a hyper-growth company
• Impact on a product helping ship millions of packages per day