Chemical Support Jobs

1 job found

21d ago

Chemistry Technical Support and Field Service

Mandel Scientific Inc. Houston, TX

Houston, TX

21d ago

$60k - $65k/yr Full time Chemical Customer Service Customer Support

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Job Description

The Chemistry Technical Support and Field Service role delivers on-site installation, troubleshooting, maintenance, and customer support for analytical instrumentation. The position requires travel, a valid driver’s license, and regular use of Mandel’s ERP software.

Responsibilities

Provide on-site installation and operator training of instruments and systems according to manufacturer specifications.
Provide on-site troubleshooting, service, and repairs as assigned.
Provide troubleshooting support via phone, email, and video as assigned.
Schedule and maintain instruments through supplier recommended preventative maintenance procedures.
Complete field service calls and customer issues in a timely and professional manner.
Knowledge of various established methods (ASTM, ISO, EPA, UOP, etc.) to help support Mandel’s sales and service groups and customer base.
Use Mandel’s laboratory to run samples, repair instruments, and provide sales and customer support.
Submit and maintain service-related documentation such as field service reports, maintenance guides, service inventory.
Work in a team environment to provide and promote product and service knowledge.
Other duties as assigned.

Requirements

Overnight travel required
Valid driver’s license
Use of Mandel’s ERP software

Technologies

Mandel’s ERP software

Education

BS in Chemistry

Experience

Laboratory: 1 year (Preferred)

Location

Houston, TX (onsite)

Work Location

In person

Schedule

Monday to Friday

Compensation

USD 60,000 - 65,000 per year

Job Type

Full-time

Benefits

Health insurance
Life insurance
Paid time off

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