Chemistry Technical Support and Field Service

The Chemistry Technical Support and Field Service role delivers on-site installation, troubleshooting, maintenance, and customer support for analytical instrumentation. The position requires travel, a valid driver’s license, and regular use of Mandel’s ERP software.

Responsibilities

• Provide on-site installation and operator training of instruments and systems according to manufacturer specifications.
• Provide on-site troubleshooting, service, and repairs as assigned.
• Provide troubleshooting support via phone, email, and video as assigned.
• Schedule and maintain instruments through supplier recommended preventative maintenance procedures.
• Complete field service calls and customer issues in a timely and professional manner.
• Knowledge of various established methods (ASTM, ISO, EPA, UOP, etc.) to help support Mandel’s sales and service groups and customer base.
• Use Mandel’s laboratory to run samples, repair instruments, and provide sales and customer support.
• Submit and maintain service-related documentation such as field service reports, maintenance guides, service inventory.
• Work in a team environment to provide and promote product and service knowledge.
• Other duties as assigned.

Requirements

• Overnight travel required
• Valid driver’s license
• Use of Mandel’s ERP software

Technologies

• Mandel’s ERP software

Education

BS in Chemistry

Experience

• Laboratory: 1 year (Preferred)

Location

Houston, TX (onsite)

Work Location

In person

Schedule

Monday to Friday

Compensation

USD 60,000 - 65,000 per year

Job Type

Full-time

Benefits

• Health insurance
• Life insurance
• Paid time off