Citrix Virtual Desktop Support Jobs

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IT Desktop Support Technician / EUC Engineer (Field Services)

Allied digital service limited New York, NY

New York, NY

Today

$38 - $44/hr Contract Active Directory Citrix Virtual Desktop End User Support

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Job Description

Contract role (30 days) in New York, NY providing in-person EUC and field services across corporate offices in Manhattan. You will support a Windows and macOS enterprise environment, working within ITIL-based ServiceNow processes and collaborating with Global Service Desk, EUC/Digital Workplace, and cross-functional IT teams. Shifts run Wed to Sun or Tue to Sat, with hourly pay up to $44/hr all inclusive.

What you’ll do

Deliver end-to-end user support for Windows and macOS across corporate offices in NY 205 and 501 (both buildings are near to each other).
Provide L1 / L1.5 / L2 desktop support, including break-fix, service requests, and proactive support.
Support users desk-side (Smart hands & feet) and remotely using tools such as Citrix / Bomgar and other remote technologies.
Follow ServiceNow ITIL workflows for Incident Management (ticket updates, SLA adherence, escalation) and Service Request Fulfillment, including proper ticket documentation, ownership, accurate assignment, and continuous updates until resolution.
Perform software installation, configuration, troubleshooting, and uninstallation to keep endpoints current and functional.
Support enterprise applications including M365 (Outlook, Teams, OneDrive) plus business applications and retail tools.
Handle endpoint lifecycle activities such as system imaging and re-imaging (Windows via SCCM / Intune / MDT, macOS via Jamf or equivalent).
Support new hire onboarding, device refresh, and decommission, including zero/low-touch provisioning initiatives.
Maintain baseline configurations aligned with PVH endpoint management & security policies.
Support and maintain laptops and desktops, MacBooks, and VDI Macs where applicable.
Support hardware used in retail environments, including printers, scanners, and POS devices.
Maintain CMDB and asset inventory accuracy, and coordinate vendor support and warranty replacements.
Collaborate on OS-level issues, application compatibility, and VDI / remote desktop troubleshooting.
Participate in escalations and cross-functional incidents involving Global Service Desk, EUC / Digital Workplace, and teams across Network, Security, Cloud, and Applications.
Prepare for seasonal workload peaks (finance / retail).

Required experience & knowledge

Desktop support: 3 years (required).
macOS support: 3 years (required).
Strong experience supporting Windows & macOS.
Strong experience with imaging tools: SCCM, Intune, Jamf.
Strong experience in M365 ecosystem.
Working knowledge of ServiceNow ITSM and ServiceNow-based ITIL processes.
Working knowledge of Active Directory / Azure AD.
Working knowledge of VDI (including Citrix / VMware).
Understanding of endpoint security and compliance.
Strong customer handling and communication skills.
Ability to work in an SLA-driven, high-volume environment.
Analytical troubleshooting with an ownership mindset.

Shifts & pay

Shift 1: Wed to Sun, 7am-3pm, $44.00/hr all inclusive
Shift 2: Wed to Sun, 12pm-8pm, $44.00/hr all inclusive
Shift 3: Tue to Sat, 9am-5pm, $38.00/hr all inclusive

Location

In-person at the corporate offices in Manhattan (NY 205 / NY 501).

Tech you’ll use

Windows, macOS, Citrix, Bomgar
ServiceNow (ITIL / ITSM)
M365: Microsoft Teams, Outlook, OneDrive
SCCM, Intune, MDT, Jamf
PVH endpoint management & security policies, CMDB
Active Directory, Azure AD, VDI, VMware, remote desktop / VDI Macs

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