IT Desktop Support Technician / EUC Engineer (Field Services)
Active Directory
Citrix Virtual Desktop
End User Support
Field Service
Hardware Support
Incident Management
Information Technology (IT)
It Service Management
IT Services
Macos Support
Microsoft 365
Microsoft Endpoint Configuration Manager
Microsoft Endpoint Security
Onsite
Remote Support
Remote Support Tools
Technical Support
Windows Endpoint Management
Job Description
Contract role (30 days) in New York, NY providing in-person EUC and field services across corporate offices in Manhattan. You will support a Windows and macOS enterprise environment, working within ITIL-based ServiceNow processes and collaborating with Global Service Desk, EUC/Digital Workplace, and cross-functional IT teams. Shifts run Wed to Sun or Tue to Sat, with hourly pay up to $44/hr all inclusive.
What you’ll do
- Deliver end-to-end user support for Windows and macOS across corporate offices in NY 205 and 501 (both buildings are near to each other).
- Provide L1 / L1.5 / L2 desktop support, including break-fix, service requests, and proactive support.
- Support users desk-side (Smart hands & feet) and remotely using tools such as Citrix / Bomgar and other remote technologies.
- Follow ServiceNow ITIL workflows for Incident Management (ticket updates, SLA adherence, escalation) and Service Request Fulfillment, including proper ticket documentation, ownership, accurate assignment, and continuous updates until resolution.
- Perform software installation, configuration, troubleshooting, and uninstallation to keep endpoints current and functional.
- Support enterprise applications including M365 (Outlook, Teams, OneDrive) plus business applications and retail tools.
- Handle endpoint lifecycle activities such as system imaging and re-imaging (Windows via SCCM / Intune / MDT, macOS via Jamf or equivalent).
- Support new hire onboarding, device refresh, and decommission, including zero/low-touch provisioning initiatives.
- Maintain baseline configurations aligned with PVH endpoint management & security policies.
- Support and maintain laptops and desktops, MacBooks, and VDI Macs where applicable.
- Support hardware used in retail environments, including printers, scanners, and POS devices.
- Maintain CMDB and asset inventory accuracy, and coordinate vendor support and warranty replacements.
- Collaborate on OS-level issues, application compatibility, and VDI / remote desktop troubleshooting.
- Participate in escalations and cross-functional incidents involving Global Service Desk, EUC / Digital Workplace, and teams across Network, Security, Cloud, and Applications.
- Prepare for seasonal workload peaks (finance / retail).
Required experience & knowledge
- Desktop support: 3 years (required).
- macOS support: 3 years (required).
- Strong experience supporting Windows & macOS.
- Strong experience with imaging tools: SCCM, Intune, Jamf.
- Strong experience in M365 ecosystem.
- Working knowledge of ServiceNow ITSM and ServiceNow-based ITIL processes.
- Working knowledge of Active Directory / Azure AD.
- Working knowledge of VDI (including Citrix / VMware).
- Understanding of endpoint security and compliance.
- Strong customer handling and communication skills.
- Ability to work in an SLA-driven, high-volume environment.
- Analytical troubleshooting with an ownership mindset.
Shifts & pay
- Shift 1: Wed to Sun, 7am-3pm, $44.00/hr all inclusive
- Shift 2: Wed to Sun, 12pm-8pm, $44.00/hr all inclusive
- Shift 3: Tue to Sat, 9am-5pm, $38.00/hr all inclusive
Location
In-person at the corporate offices in Manhattan (NY 205 / NY 501).
Tech you’ll use
- Windows, macOS, Citrix, Bomgar
- ServiceNow (ITIL / ITSM)
- M365: Microsoft Teams, Outlook, OneDrive
- SCCM, Intune, MDT, Jamf
- PVH endpoint management & security policies, CMDB
- Active Directory, Azure AD, VDI, VMware, remote desktop / VDI Macs
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