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Closed on September 12, 2026.
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IT Desktop Support Technician / EUC Engineer (Field Services)
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Job Description
Contract role (30 days) in New York, NY providing in-person EUC and field services across corporate offices in Manhattan. You will support a Windows and macOS enterprise environment, working within ITIL-based ServiceNow processes and collaborating with Global Service Desk, EUC/Digital Workplace, and cross-functional IT teams. Shifts run Wed to Sun or Tue to Sat, with hourly pay up to $44/hr all inclusive.
What you’ll do
- Deliver end-to-end user support for Windows and macOS across corporate offices in NY 205 and 501 (both buildings are near to each other).
- Provide L1 / L1.5 / L2 desktop support, including break-fix, service requests, and proactive support.
- Support users desk-side (Smart hands & feet) and remotely using tools such as Citrix / Bomgar and other remote technologies.
- Follow ServiceNow ITIL workflows for Incident Management (ticket updates, SLA adherence, escalation) and Service Request Fulfillment, including proper ticket documentation, ownership, accurate assignment, and continuous updates until resolution.
- Perform software installation, configuration, troubleshooting, and uninstallation to keep endpoints current and functional.
- Support enterprise applications including M365 (Outlook, Teams, OneDrive) plus business applications and retail tools.
- Handle endpoint lifecycle activities such as system imaging and re-imaging (Windows via SCCM / Intune / MDT, macOS via Jamf or equivalent).
- Support new hire onboarding, device refresh, and decommission, including zero/low-touch provisioning initiatives.
- Maintain baseline configurations aligned with PVH endpoint management & security policies.
- Support and maintain laptops and desktops, MacBooks, and VDI Macs where applicable.
- Support hardware used in retail environments, including printers, scanners, and POS devices.
- Maintain CMDB and asset inventory accuracy, and coordinate vendor support and warranty replacements.
- Collaborate on OS-level issues, application compatibility, and VDI / remote desktop troubleshooting.
- Participate in escalations and cross-functional incidents involving Global Service Desk, EUC / Digital Workplace, and teams across Network, Security, Cloud, and Applications.
- Prepare for seasonal workload peaks (finance / retail).
Required experience & knowledge
- Desktop support: 3 years (required).
- macOS support: 3 years (required).
- Strong experience supporting Windows & macOS.
- Strong experience with imaging tools: SCCM, Intune, Jamf.
- Strong experience in M365 ecosystem.
- Working knowledge of ServiceNow ITSM and ServiceNow-based ITIL processes.
- Working knowledge of Active Directory / Azure AD.
- Working knowledge of VDI (including Citrix / VMware).
- Understanding of endpoint security and compliance.
- Strong customer handling and communication skills.
- Ability to work in an SLA-driven, high-volume environment.
- Analytical troubleshooting with an ownership mindset.
Shifts & pay
- Shift 1: Wed to Sun, 7am-3pm, $44.00/hr all inclusive
- Shift 2: Wed to Sun, 12pm-8pm, $44.00/hr all inclusive
- Shift 3: Tue to Sat, 9am-5pm, $38.00/hr all inclusive
Location
In-person at the corporate offices in Manhattan (NY 205 / NY 501).
Tech you’ll use
- Windows, macOS, Citrix, Bomgar
- ServiceNow (ITIL / ITSM)
- M365: Microsoft Teams, Outlook, OneDrive
- SCCM, Intune, MDT, Jamf
- PVH endpoint management & security policies, CMDB
- Active Directory, Azure AD, VDI, VMware, remote desktop / VDI Macs
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