Cloud Device Management

Cloud Device Management Support Jobs

2 jobs found

Today

IT Support Specialist

MARTAC Melbourne, FL

Melbourne, FL

Today

Full time Active Directory Azure Ad / Entra Id Cloud Device Management

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Job Description

MARTAC is hiring an IT Support Specialist to deliver day-to-day technology support as the primary point of contact for employee IT needs, including secure enterprise systems and CMMC Level 2 initiatives.

Responsibilities

Provide Level 1 and Level 2 technical support for employees across multiple MARTAC locations.
Troubleshoot hardware, software, operating systems, printers, peripherals, and connectivity issues.
Install, configure, deploy, and maintain Windows-based laptops, desktops, and workstations.
Support onboarding and offboarding: device provisioning, account setup, access permissions, and equipment recovery.
Manage IT support requests, document troubleshooting steps, and track resolutions using the organization’s ticketing system.
Deliver remote and on-site technical assistance.
Support conference room technology, including video conferencing and collaboration tools.
Maintain accurate IT documentation, troubleshooting guides, and standard operating procedures.
Support Microsoft 365 GCC High, including Outlook, Teams, SharePoint, and OneDrive.
Assist with user account administration, password resets, MFA, and access management via Microsoft Entra ID.
Assist with device enrollment, configuration, and compliance monitoring via Microsoft Intune.
Support Microsoft Defender endpoint security tools, including basic alert review and remediation under senior IT direction.
Troubleshoot VPN connectivity, remote access, and authentication issues.
Provide basic application support for enterprise platforms, including Jira, Confluence, ERP systems, and other approved applications.
Assist with software installation, licensing, updates, and access requests.
Install, configure, and maintain IT equipment such as computers, monitors, docking stations, printers, and network peripherals.
Troubleshoot basic wired and wireless connectivity issues.
Support network infrastructure including switches, wireless access points, cabling, and connectivity testing.
Coordinate with the managed service provider (MSP) on escalated infrastructure and network issues.
Maintain accurate hardware/software inventories, including assignments, serial numbers, configurations, and asset lifecycle data.
Support equipment refreshes, workstation replacements, and technology deployments.
Assist with basic troubleshooting for server, file share, and storage access under direction of senior IT staff.
Support MARTAC’s cybersecurity program and ongoing CMMC Level 2 compliance requirements.
Follow security policies and procedures aligned with NIST SP 800-171, including access control requirements.
Assist with maintaining accurate compliance inventories for hardware, software, and user accounts.
Support endpoint security, patch management, vulnerability remediation, and system configuration requirements.
Assist with collecting and organizing technical evidence for internal audits, compliance reviews, and CMMC assessments.
Ensure IT support activity and system changes are documented according to established procedures.
Assist with user access reviews, account deactivation, and enforcing least-privilege access.
Identify and report suspicious activity, potential security incidents, and policy violations to the appropriate personnel.
Follow established procedures for handling Controlled Unclassified Information (CUI) and other sensitive company information.
Participate in cybersecurity awareness initiatives and continuous improvement efforts.
Provide basic IT support to engineering and autonomous vessel development teams when requested, including workstation setup and connectivity troubleshooting.
Support equipment inventory and asset tracking for non-customer-funded engineering hardware.
Coordinate with Systems personnel to ensure support activities do not disrupt engineering or operational environments.
Escalate specialized engineering, development, and vessel-related technical issues to appropriate technical teams.
Maintain appropriate separation between Enterprise IT systems and specialized operational environments per MARTAC security requirements.

Requirements

1–3 years of experience in IT help desk, desktop support, or a similar technical support role.
Working knowledge of Windows 10/11 and common business applications.
Familiarity with Microsoft 365 administration and troubleshooting.
Basic understanding of Active Directory, Microsoft Entra ID, and user account management.
Foundational networking knowledge: TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Experience installing, configuring, and troubleshooting computer hardware and peripherals.
Strong problem-solving skills and ability to troubleshoot independently.
Excellent communication, organizational, and customer service skills.
Ability to manage multiple support requests and prioritize based on business impact.
Ability to document technical procedures and support activities accurately.
Willingness to learn new technologies, security practices, and compliance requirements.
Associate degree in IT, Computer Science, or a related field, or equivalent practical experience.
CompTIA A+, Network+, or Security+.
Experience supporting Microsoft 365 GCC High environments.
Familiarity with Microsoft Intune, Entra ID, and Microsoft Defender.
Experience working with ticketing systems such as Jira Service Management or ServiceNow.
Familiarity with NIST SP 800-171, CMMC Level 2, or other regulated IT environments.
Experience working in defense contracting, manufacturing, engineering, or government-related environments.
Familiarity with managed service provider coordination and vendor support.
Basic understanding of virtualization, file servers, and enterprise backup systems.

Technologies

Windows 10, Windows 11
Microsoft 365 GCC High (Outlook, Teams, SharePoint, OneDrive)
Microsoft Entra ID, Microsoft Intune, Microsoft Defender
VPN
Jira, Confluence, ERP systems
Active Directory, MFA
NIST SP 800-171, CMMC Level 2
TCP/IP, DNS, DHCP
Controlled Unclassified Information (CUI)

Benefits

401(k)
Dental insurance
Health insurance
Vision insurance

Work Environment & Expectations

Primarily on-site at MARTAC’s Melbourne, Florida facilities.
May require occasional travel between local MARTAC locations.
Ability to lift and move IT equipment weighing up to 40 pounds.
Occasional after-hours support may be required for planned maintenance, deployments, or critical IT incidents.
Comply with MARTAC information security policies, confidentiality requirements, and applicable contractual obligations.
Must be eligible to access company systems and information in accordance with applicable U.S. government contractual and export-control requirements.

Application Question

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?

Position Objective: Maintain daily reliability, security, and usability of MARTAC’s enterprise technology environment through timely issue resolution, positive employee support experiences, accurate IT asset management, consistent documentation, and adherence to cybersecurity and compliance requirements.

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Today

Tier 1 IT Help Desk Technician Temporary

CERTIFIED AVIATION SERVICES LLC Ontario, CA

Ontario, CA

Today

$30+/hr Full time Active Directory Application Support Cloud Device Management

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Job Description

CERTIFIED AVIATION SERVICES LLC is hiring a temporary Tier 1 IT Help Desk Technician to support employees across multiple states. This on-site role in Ontario, CA focuses on first-level, endpoint-level assistance, with most troubleshooting delivered remotely using established support and monitoring tools.

At this tier, the work centers on diagnosing common Windows workstation and laptop issues, helping users with everyday software and connectivity problems, and maintaining clear documentation in the organization’s ticketing system. When issues go beyond approved Tier 1 scope, you will escalate them to senior IT staff.

Responsibilities

Deliver first-level technical support to employees across geographically dispersed office locations.
Diagnose and resolve common Windows workstation, laptop, and peripheral issues using remote management and support tools.
Troubleshoot basic software, connectivity, printing, email, and Microsoft Office application issues.
Help users with password resets, account access, and routine login problems in line with security procedures.
Use remote monitoring and management (RMM) platforms to access endpoints, diagnose issues, and perform approved corrective actions.
Support routine workstation maintenance, including assistance with software installation and application configuration.
Record technical issues, troubleshooting steps, and resolutions in the organization’s ticketing or support tracking system.
Communicate clearly and professionally with end users by telephone, email, or remote support sessions.
Escalate unresolved or advanced technical issues to senior IT staff when appropriate.
Follow established IT security policies, support procedures, and organizational standards.

Requirements

Prior experience providing basic IT help desk, desktop support, or similar technical assistance.
Working knowledge of Windows 10 and Windows 11.
Familiarity with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
Basic understanding of computer hardware, printers, network connectivity, and common workstation issues.
Experience using remote desktop, remote access, or endpoint management tools.
Ability to troubleshoot technical problems logically and follow documented procedures.
Strong verbal and written communication skills.
Patience and professionalism when assisting users with varying technical experience.
Ability to work independently while recognizing when escalation is needed.
CompTIA A+ certification or equivalent practical experience.
Experience with remote monitoring and management (RMM) platforms.
Familiarity with Microsoft Active Directory, Microsoft Entra ID, or Microsoft Intune.
Experience supporting users across multiple offices or geographic locations.
Familiarity with help desk ticketing systems.

Technologies

Windows 10, Windows 11
Microsoft 365, Outlook, Word, Excel, Teams
Remote monitoring and management (RMM), remote desktop, remote access, endpoint management tools
Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune

Work Environment & Schedule

On-site in an office environment.
Reports to a central office, with the majority of technical support delivered remotely to employees working in offices across multiple states.
Primarily focused on endpoint-level troubleshooting and user assistance.
Advanced network administration, server management, and infrastructure engineering are outside the normal Tier 1 scope and will be escalated.
Standard business hours.

Location: Ontario, CA (onsite)

Compensation: USD 30 per hour

Position Type: Temporary

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Cloud Device Management Support Jobs

IT Support Specialist

Tier 1 IT Help Desk Technician Temporary

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