IT Support Specialist

MARTAC is hiring an IT Support Specialist to deliver day-to-day technology support as the primary point of contact for employee IT needs, including secure enterprise systems and CMMC Level 2 initiatives.

Responsibilities

• Provide Level 1 and Level 2 technical support for employees across multiple MARTAC locations.
• Troubleshoot hardware, software, operating systems, printers, peripherals, and connectivity issues.
• Install, configure, deploy, and maintain Windows-based laptops, desktops, and workstations.
• Support onboarding and offboarding: device provisioning, account setup, access permissions, and equipment recovery.
• Manage IT support requests, document troubleshooting steps, and track resolutions using the organization’s ticketing system.
• Deliver remote and on-site technical assistance.
• Support conference room technology, including video conferencing and collaboration tools.
• Maintain accurate IT documentation, troubleshooting guides, and standard operating procedures.
• Support Microsoft 365 GCC High, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with user account administration, password resets, MFA, and access management via Microsoft Entra ID.
• Assist with device enrollment, configuration, and compliance monitoring via Microsoft Intune.
• Support Microsoft Defender endpoint security tools, including basic alert review and remediation under senior IT direction.
• Troubleshoot VPN connectivity, remote access, and authentication issues.
• Provide basic application support for enterprise platforms, including Jira, Confluence, ERP systems, and other approved applications.
• Assist with software installation, licensing, updates, and access requests.
• Install, configure, and maintain IT equipment such as computers, monitors, docking stations, printers, and network peripherals.
• Troubleshoot basic wired and wireless connectivity issues.
• Support network infrastructure including switches, wireless access points, cabling, and connectivity testing.
• Coordinate with the managed service provider (MSP) on escalated infrastructure and network issues.
• Maintain accurate hardware/software inventories, including assignments, serial numbers, configurations, and asset lifecycle data.
• Support equipment refreshes, workstation replacements, and technology deployments.
• Assist with basic troubleshooting for server, file share, and storage access under direction of senior IT staff.
• Support MARTAC’s cybersecurity program and ongoing CMMC Level 2 compliance requirements.
• Follow security policies and procedures aligned with NIST SP 800-171, including access control requirements.
• Assist with maintaining accurate compliance inventories for hardware, software, and user accounts.
• Support endpoint security, patch management, vulnerability remediation, and system configuration requirements.
• Assist with collecting and organizing technical evidence for internal audits, compliance reviews, and CMMC assessments.
• Ensure IT support activity and system changes are documented according to established procedures.
• Assist with user access reviews, account deactivation, and enforcing least-privilege access.
• Identify and report suspicious activity, potential security incidents, and policy violations to the appropriate personnel.
• Follow established procedures for handling Controlled Unclassified Information (CUI) and other sensitive company information.
• Participate in cybersecurity awareness initiatives and continuous improvement efforts.
• Provide basic IT support to engineering and autonomous vessel development teams when requested, including workstation setup and connectivity troubleshooting.
• Support equipment inventory and asset tracking for non-customer-funded engineering hardware.
• Coordinate with Systems personnel to ensure support activities do not disrupt engineering or operational environments.
• Escalate specialized engineering, development, and vessel-related technical issues to appropriate technical teams.
• Maintain appropriate separation between Enterprise IT systems and specialized operational environments per MARTAC security requirements.

Requirements

• 1–3 years of experience in IT help desk, desktop support, or a similar technical support role.
• Working knowledge of Windows 10/11 and common business applications.
• Familiarity with Microsoft 365 administration and troubleshooting.
• Basic understanding of Active Directory, Microsoft Entra ID, and user account management.
• Foundational networking knowledge: TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience installing, configuring, and troubleshooting computer hardware and peripherals.
• Strong problem-solving skills and ability to troubleshoot independently.
• Excellent communication, organizational, and customer service skills.
• Ability to manage multiple support requests and prioritize based on business impact.
• Ability to document technical procedures and support activities accurately.
• Willingness to learn new technologies, security practices, and compliance requirements.
• Associate degree in IT, Computer Science, or a related field, or equivalent practical experience.
• CompTIA A+, Network+, or Security+.
• Experience supporting Microsoft 365 GCC High environments.
• Familiarity with Microsoft Intune, Entra ID, and Microsoft Defender.
• Experience working with ticketing systems such as Jira Service Management or ServiceNow.
• Familiarity with NIST SP 800-171, CMMC Level 2, or other regulated IT environments.
• Experience working in defense contracting, manufacturing, engineering, or government-related environments.
• Familiarity with managed service provider coordination and vendor support.
• Basic understanding of virtualization, file servers, and enterprise backup systems.

Technologies

• Windows 10, Windows 11
• Microsoft 365 GCC High (Outlook, Teams, SharePoint, OneDrive)
• Microsoft Entra ID, Microsoft Intune, Microsoft Defender
• VPN
• Jira, Confluence, ERP systems
• Active Directory, MFA
• NIST SP 800-171, CMMC Level 2
• TCP/IP, DNS, DHCP
• Controlled Unclassified Information (CUI)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Environment & Expectations

• Primarily on-site at MARTAC’s Melbourne, Florida facilities.
• May require occasional travel between local MARTAC locations.
• Ability to lift and move IT equipment weighing up to 40 pounds.
• Occasional after-hours support may be required for planned maintenance, deployments, or critical IT incidents.
• Comply with MARTAC information security policies, confidentiality requirements, and applicable contractual obligations.
• Must be eligible to access company systems and information in accordance with applicable U.S. government contractual and export-control requirements.

Application Question

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)?

Position Objective: Maintain daily reliability, security, and usability of MARTAC’s enterprise technology environment through timely issue resolution, positive employee support experiences, accurate IT asset management, consistent documentation, and adherence to cybersecurity and compliance requirements.