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Cloud Solutions Support Jobs

2 jobs found

7d ago

IT Support Services I-Help Desk

Courser Employment Services LLC Sheboygan Falls, WI

Sheboygan Falls, WI

7d ago

$44k - $46k/yr Full time Active Directory Cloud Platforms Cloud Solutions

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Job Description

This on-site IT help desk role provides frontline technical assistance and troubleshooting for hardware, software, and network issues in a fast-paced environment.

Responsibilities

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers
Install, configure, and update operating systems, software, and hardware for new and existing users
Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions
Collaborate with other IT team members and escalate complex issues to senior engineers as needed
Support IT projects such as system upgrades, software deployments, and network expansions
Ensure security measures are followed to protect the integrity of data and systems
Maintain compliance with all company policies and procedures
Answer phone calls and triage issues
Other duties as assigned

Requirements

2+ years of experience in Microsoft networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, and technical process and procedure documentation
Excellent verbal and written communication skills, with the ability to effectively engage internal and external customers
Strong computer proficiency with MS Office (Word, Excel, Outlook)
Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exemplary customer service
Capability to work independently and complete assignments within prescribed instructions, routines, and standards
High School diploma or GED required; Associate degree preferred

Technologies

ConnectWise
AWS
Azure
Google Workspace
PowerShell
Active Directory
Group Policy
Microsoft Office (Word, Excel, Outlook)
CompTIA A+
CompTIA Network+
Microsoft Certified Solutions Associate (MCSA)
MS-900

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment; first year includes 10 vacation days

About Courser

Courser accelerates the growth of IT service provider companies by building dynamic partnerships. The organization emphasizes teamwork, service, growth-mindedness, trust, and innovation to deliver impactful solutions and excellent customer experiences in a fast-paced IT environment.

Why you will love working here

Courser prioritizes personal and professional development with best-in-class training, mentorship, and clear advancement paths
A culture of innovation that encourages challenging the status quo
Nationwide teams enable broad knowledge sharing and collaborative growth

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21d ago

Technical Support Lead - Web

Johnson Controls Boca Raton, FL

Boca Raton, FL

21d ago

Full time Cloud Solutions Cross Functional Collaboration Engineering

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Job Description

Responsibilities

Own the full lifecycle of the global web ecosystem, maintaining an up-to-date inventory, visibility into architecture, and ongoing operational health.
Establish and enforce enterprise-wide governance frameworks, standards, and guardrails for all web platforms.
Develop and sustain a centralized catalog of websites, detailing technology stacks, hosting models, ownership, and criticality.
Standardize operational processes, documentation, and compliance checkpoints across web properties.
Ensure every web application adheres to Johnson Controls security policies and global compliance requirements.
Continuously identify and remediate security vulnerabilities, misconfigurations, and outdated dependencies.
Oversee security layers such as WAF, SSL/TLS, DDoS protection, and access controls.
Partner with cybersecurity teams to conduct periodic audits, penetration tests, and vulnerability assessments.
Define and enforce incident response protocols for security breaches and timely mitigation.
Track and report risk posture and compliance status across the web ecosystem.
Serve as the primary point of contact for external vendors hosting or managing Johnson Controls web properties.
Ensure vendors adhere to security standards, SLAs, contractual obligations, and performance benchmarks.
Conduct regular vendor reviews, audits, and compliance checks in collaboration with procurement, legal, and security teams.
Drive accountability and continuous improvement through KPIs, scorecards, and operational reviews.
Define and monitor Core Web Vitals and other key performance indicators across all websites.
Establish baseline benchmarks for performance, SEO, and accessibility in line with industry standards.
Implement tools to track real user metrics (RUM) and synthetic monitoring across the estate.
Identify performance bottlenecks and lead initiatives to optimize load times, responsiveness, and stability.
Collaborate with development and infrastructure teams to implement performance best practices.
Act as the lead escalation point for web-related incidents affecting availability, performance, or security.
Define and manage incident management processes, including prioritization, triage, and escalation.
Ensure robust monitoring, alerting, logging, and observability strategies are in place.
Lead root cause analysis and implement permanent fixes to prevent recurrence.
Ensure adherence to SLAs for incident resolution and uptime commitments.
Evaluate the current web ecosystem to identify technical debt, redundancies, and modernization opportunities.
Drive consolidation, optimization, and modernization of legacy platforms.
Introduce automation for monitoring, reporting, compliance checks, and operational efficiency.
Promote modern web practices such as headless CMS, edge hosting, and CI/CD pipelines.
Foster a proactive support culture that emphasizes predictive prevention over reactive issue handling.
Develop dashboards and reports capturing security posture, vulnerability trends, and performance metrics.
Report incident trends and resolution timelines to senior leadership and stakeholders.
Drive data-driven decisions to continuously improve the web ecosystem.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Ten or more years of experience in web technologies, digital platforms, or production support roles.
Experience with web architectures including CMS platforms, headless setups, microservices, and monoliths.
Familiarity with hosting environments such as cloud, on-prem, CDN, and edge networks.
Solid grounding in web security principles including OWASP, WAF, SSL/TLS, DDoS protection, and IAM.
Proven ability to manage large-scale, multi-vendor web ecosystems.
Hands-on experience with monitoring tools, performance tuning, and incident management.
Experience with enterprise CMS platforms such as Sitecore or similar.
Knowledge of Core Web Vitals tools like Google Lighthouse and PageSpeed Insights.
Familiarity with modern frontend frameworks such as React and Next.js, plus DevOps practices including CI/CD.
Exposure to cloud platforms like Azure, AWS, GCP and edge hosting providers such as Vercel, Akamai, and Cloudflare.
Strong leadership and the ability to drive cross-functional alignment.
Deep understanding of risk management and compliance frameworks.
Analytical mindset focused on data-driven insights and decisions.
Proven ability to manage complex, distributed environments with multiple stakeholders.
Effective communication skills for both technical and non-technical audiences.

Technologies

Sitecore
React
Next.js
Google Lighthouse
PageSpeed Insights
Azure
AWS
GCP
Vercel
Akamai
Cloudflare
WAF
SSL/TLS
IAM
CI/CD pipelines

Benefits

Competitive salary bonus plan
Paid vacation, holidays, and sick time
Comprehensive benefits including 401K, medical, dental, and vision
On the job and cross training opportunities
Encouraging and collaborative team environment
Commitment to safety through the Zero Harm policy

Role Overview

Johnson Controls seeks a highly skilled Technical Support Lead for Web to take end-to-end ownership of the organization’s global web landscape. This portfolio includes a diverse mix of legacy and modern platforms built with multiple technologies (CMS platforms, custom frameworks, static sites, and legacy architectures) hosted across internal infrastructure and third-party vendor environments. The role establishes a centralized governance model to ensure every web property meets enterprise-grade standards for security, performance, availability, and compliance. Accountability covers web support functions, with a focus on proactive risk mitigation, improved digital experience quality, and operational excellence across the ecosystem. Collaboration with security, infrastructure, digital marketing, and external vendors is essential to maintain policy alignment while continuously enhancing the reliability and performance of all public-facing digital assets.

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Cloud Solutions Support Jobs

IT Support Services I-Help Desk

Technical Support Lead - Web

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