Support Jobs in Sheboygan Falls, WI

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7d ago

IT Support Services I-Help Desk

Courser Employment Services LLC Sheboygan Falls, WI

Sheboygan Falls, WI

7d ago

$44k - $46k/yr Full time Active Directory Cloud Platforms Cloud Solutions

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Job Description

This on-site IT help desk role provides frontline technical assistance and troubleshooting for hardware, software, and network issues in a fast-paced environment.

Responsibilities

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers
Install, configure, and update operating systems, software, and hardware for new and existing users
Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions
Collaborate with other IT team members and escalate complex issues to senior engineers as needed
Support IT projects such as system upgrades, software deployments, and network expansions
Ensure security measures are followed to protect the integrity of data and systems
Maintain compliance with all company policies and procedures
Answer phone calls and triage issues
Other duties as assigned

Requirements

2+ years of experience in Microsoft networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, and technical process and procedure documentation
Excellent verbal and written communication skills, with the ability to effectively engage internal and external customers
Strong computer proficiency with MS Office (Word, Excel, Outlook)
Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exemplary customer service
Capability to work independently and complete assignments within prescribed instructions, routines, and standards
High School diploma or GED required; Associate degree preferred

Technologies

ConnectWise
AWS
Azure
Google Workspace
PowerShell
Active Directory
Group Policy
Microsoft Office (Word, Excel, Outlook)
CompTIA A+
CompTIA Network+
Microsoft Certified Solutions Associate (MCSA)
MS-900

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment; first year includes 10 vacation days

About Courser

Courser accelerates the growth of IT service provider companies by building dynamic partnerships. The organization emphasizes teamwork, service, growth-mindedness, trust, and innovation to deliver impactful solutions and excellent customer experiences in a fast-paced IT environment.

Why you will love working here

Courser prioritizes personal and professional development with best-in-class training, mentorship, and clear advancement paths
A culture of innovation that encourages challenging the status quo
Nationwide teams enable broad knowledge sharing and collaborative growth

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