Sunnyvale, CA

Support Jobs in Sunnyvale, CA

4 jobs found

Include remote jobs

1d ago

Product Manager, Digital Tech Support

Intuitive Surgical Sunnyvale, CA

Sunnyvale, CA

1d ago

$126k - $212k/yr Full time Manager Customer Support Product Management

Apply Now

Job Description

Intuitive Surgical is seeking a Product Manager to lead strategy and service capability for the Digital Technical Support (DTS) team in Sunnyvale, CA. In this onsite role, you will shape how DTS innovation scales across Intuitive’s digital product portfolio, translating customer and service feedback into actionable roadmaps, requirements, and software improvements.

You will collaborate closely with global Service, Product, Engineering, and Commercial leadership to research customer needs, build business cases, and support product launches by capturing and prioritizing feedback for DTS service solutions and software.

What you’ll do

Serve as the Product Manager for DTS, working with key business partners and stakeholders to drive DTS innovation and deliver efficient, scalable, customer-centric support methods.
Apply deep expertise in current DTS service delivery to identify pain points, inefficiencies, and opportunities to evolve support capabilities.
Convert DTS feedback, customer insights, and market research into roadmaps aligned to customer outcomes, the desired DTS experience, and business goals.
Create user and product requirements for existing and planned service solutions and software.
Partner with software engineering, interaction design engineering, human factors engineering, and other internal teams to improve service delivery software, enhancing both efficiency and customer experience.
Develop business cases for new features, capabilities, and service technology, including desirability, viability, feasibility, and ROI; partner with leadership to secure support and funding.
Act as a DTS subject matter expert for Global Services and product development.
Participate in product launches to gather, prioritize, and action feedback for DTS service solutions and software.
Maintain subject matter expertise through conferences, customer visits, job shadowing, and related activities focused on DTS needs and strategic opportunities.
Support DTS needs using customer experience data by partnering with leadership to conduct market research as needed.
Define and track goals for priority work, aligning outcomes with business unit goals and corporate objectives.
Perform other duties aligned with Global Services Leadership direction.

What you bring

Minimum 5 years of professional experience in product management, digital product support, digital product/software engineering, software quality engineering, or an equivalent role.
Experience with product management and continuous improvement initiatives such as Lean/Six Sigma (or equivalent).
Critical thinking skills, attention to detail, and experience making data-driven decisions.
Experience leading cross-functional teams (formally or informally) to implement and launch key initiatives.
Track record building business cases using qualitative and quantitative data to secure funding, resources, project or program support, and contribute to budget planning or negotiations.
Exceptional written and verbal communication skills, including the ability to develop and present impactful presentations to cross-functional audiences, director/VP-level leadership, and global stakeholders.
Strong results orientation, organizational skills, and project management skills, with the ability to prioritize multiple initiatives and deadlines.
Experience investigating and defining complex problems before solution development.
Experience with market research and voice of customer or voice of service feedback (or equivalent).
Self-directed approach, including proactive seeking of advice when needed.
Strong knowledge of the MS Office product suite.
Knowledge of medical device service operations or healthcare systems is a plus.
Minimum Bachelor’s degree in a related field required.

Tech and tools

MS Office

Education

Bachelor’s degree in a related field

Location and schedule

Sunnyvale, CA, United States
Onsite weekly; percentage of onsite work defined by the leader (Set Schedule)
Shift: Day

Compensation

USD 125,500 - 212,400 per year
Base Compensation Range Region 1: $147,600 USD - $212,400 USD
Base Compensation Range Region 2: $125,500 USD - $180,500 USD

Additional details

Intuitive may require proof of current vaccination against certain diseases, including COVID-19.
Intuitive is an Equal Opportunity Employer.
U.S. Export Controls Disclaimer: some roles may be subject to U.S. export controls; final offers may be contingent upon an approved export license and/or an executed TCP prior to start date.
Intuitive will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Market-competitive compensation packages may include base pay, incentives, benefits, and equity.
Position may be filled at a different job level depending on business need and/or candidate experience, knowledge, and skills.
Accommodation & Accessibility: Intuitive provides reasonable accommodations; contact People Services at HRHelpNow@intusurg.com for help during application or interview.

View full job page →

3d ago

Senior Technical Support Engineer

Fortinet Sunnyvale, CA

Sunnyvale, CA

3d ago

$68k - $84k/yr Full time Senior Customer Support Firewall

Apply Now

Job Description

Join Fortinet as a Senior Technical Support Engineer in Sunnyvale, CA (onsite), supporting security devices and Cloud deployments through hands-on troubleshooting and collaboration.

Responsibilities

Deliver technical support to customers for security devices and Cloud deployments
Collect, analyze, and provide recommendations for changes to customer network configuration and packet captures
Recommend corrective actions based on gathered data and analysis results
Run real-time customer support sessions via phone or remote access
Apply networking knowledge across L2, L3, L4, and L7
Debug and troubleshoot networking issues related to device misconfiguration, network connectivity, and L3 routing
Recreate customer issues in the lab using an engineering mindset and collaborate with engineering to debug and validate workarounds and fixes
Demonstrate knowledge of network protocols and technologies: TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS, Proxy, VLAN, Routing, content-based routing, or URL modification
Demonstrate knowledge of the OSI model
Demonstrate experience with operating systems: Windows, Unix, or Linux
Demonstrate knowledge of internet security: firewall, IPSs, or Mail Security Gateways

Requirements

Hold at least one industry certificate: FCNSA, CCNA, or CCIE
Basic experience with security devices such as Firewalls, IPSs, and Mail Security Gateways
Knowledge of dynamic routing protocols and implementation: OSPF and BGP
Knowledge of authentication protocols and methods: LDAP, SSO, and 2-factor authentication
Proficient spoken and written English
Positive, communicative, and customer-oriented attitude

Technologies

TCP/IP, UDP, SSH, TLS, SSL, HTTP, HTTPS
Proxy, VLAN
Routing, content based routing, URL modification
OSI model
Windows, Unix, Linux
Firewall, IPSs, Mail Security Gateways
OSPF, BGP
LDAP, SSO, 2-factor authentication

Benefits

Medical, dental, vision, life and disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Equity program

Location: Sunnyvale, CA (onsite)

Salary: USD 68,000 - 84,000 per year

Education: Bachelor’s or Master’s Degree in Engineering

View full job page →

4d ago

Database Technical Support Engineer/DBA

VeloDB INC Sunnyvale, CA

Sunnyvale, CA

4d ago

$96k - $144k/yr Full time Analytics Apache Doris Application Support

Apply Now

Job Description

VeloDB INC is hiring an experienced Database Technical Support Engineer/DBA to support enterprise customers running mission-critical VeloDB / Apache Doris deployments in production.

Responsibilities

Provide technical support to enterprise customers using VeloDB / Apache Doris in production environments
Diagnose and resolve issues across deployment, configuration, operation, performance, and availability
Troubleshoot distributed database clusters, including:
- SQL execution
- Data ingestion
- Storage and networking problems
- System resource issues
Lead root cause analysis (RCA) for complex production incidents and deliver clear technical recommendations
Support installation, upgrades, migrations, backup & recovery, and high availability configurations
Analyze and optimize SQL queries, schemas, partitions, indexes, and system configurations to improve performance
Work directly with customers to understand technical issues, manage support cases, and drive them to resolution
Collaborate with VeloDB engineering and R&D teams to reproduce issues, identify bugs, and improve product reliability
Create technical documentation, troubleshooting guides, and internal knowledge-base articles
Participate in escalation and on-call support when needed

Requirements

5+ years of experience in database administration, database engineering, production engineering, or technical support
Hands-on experience with distributed or analytical databases
Strong knowledge of SQL and Linux
Experience managing and troubleshooting production database clusters
Strong understanding of distributed systems, high availability, fault tolerance, backup & recovery, and database performance optimization
Strong troubleshooting and root-cause analysis skills
Ability to communicate effectively with customers and engineering teams
Comfortable working independently in a remote environment

Technologies

VeloDB, Apache Doris, SQL, Linux
ClickHouse, StarRocks, Teradata, Greenplum, Vertica
AWS, GCP, Azure
Kubernetes, Kafka, Flink, Spark
Prometheus, Grafana

Benefits

401(k)
Flexible schedule
Paid time off

Location: Sunnyvale, CA (hybrid)

Salary: USD 96,000 - 144,000 per year

Preferred Qualifications

Experience with Apache Doris / VeloDB or analytical platforms such as ClickHouse, StarRocks, Teradata, Greenplum, Vertica, or similar
Experience with AWS, GCP, or Azure
Familiarity with Kubernetes and containerized database deployments
Experience with data ecosystem technologies such as Kafka, Flink, or Spark
Familiarity with monitoring tools such as Prometheus and Grafana

View full job page →

2mo ago

International Customer-Proximate Technical Support

Glint Tech Solutions LLC Sunnyvale, CA

Sunnyvale, CA

2mo ago Closed

Full time Cloud Architecture Cloud Operations Cloud Platforms

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Onsite in Sunnyvale, CA, this senior customer-facing Technical Services and Cloud Solutions Engineer role focuses on enterprise cloud guidance, service assurance, and workload migrations.

Responsibilities

Assess and troubleshoot customers' technical challenges by mapping their business context to cloud product usage, delivering practical solutions.
Collaborate with customers and fellow support engineers to resolve tickets promptly and effectively.
Examine usage patterns and business needs across industries to surface real product requirements.
Relay insights to internal product and services teams to drive ongoing optimization.
Participate in critical incident response, containing faults, handling emergencies, and enabling rapid recovery.
Perform risk assessments focused on cloud workloads, capacity, risk events, and change notifications.
Create monitoring and alerting strategies aligned with customer cloud environments to improve visibility and early warnings.
Map end-to-end dependencies of business applications across cloud and on-premises environments.
Provide risk alerts and optimization guidance for high-priority business paths.
Collaborate with customers to run high-availability drills, simulate failures, validate failover procedures, and contribute to post-drill reviews.
Advise on cloud product selection, adoption methods, and best practices.
Help customers mitigate common cloud adoption risks and develop practical usage guidelines.
Offer Landing Zone guidance covering account structure, permissions design, networking, and resource provisioning.
Support Well-Architected reviews addressing security, compliance, operational stability, cost optimization, and performance.
Recommend improvements across architecture, operations, disaster recovery, capacity planning, and cost efficiency.
Assist in migrating business workloads to cloud environments.
Provide expert guidance on application and big data architectures, database tuning, performance optimization, data governance, and security operations.
Deliver industry-specific best practices and technical solutions to accelerate cloud product adoption.
Own customer technical projects, including operational assurance, technical transformation, stack migration, and cloud modernization efforts.
Develop and execute technical roadmaps aligned with customer needs and product capabilities.
Identify decision-makers and stakeholders within customer organizations to align initiatives.
Build trust by communicating from both business and technical perspectives.
Extract product and technical requirements from customers and convert them into qualified opportunities.
Maintain long-term technical relationships with enterprise clients to support successful project delivery.

Requirements

5+ years of experience in solution design, architecture, backend development, delivery, operations, or technical support for large-scale internet applications or enterprise systems.
Experience in internet, finance, or other enterprise technology environments.
Hands-on experience developing, operating, or supporting large-scale applications built on cloud products.
Technical expertise in cloud-native technologies, big data, databases, networking, middleware, or distributed systems.
Strong understanding of cloud product architecture and cross-product system integration.
Ability to design solutions and troubleshoot complex issues across multiple cloud services and layers.
Excellent customer-facing communication skills for engaging technical teams, business stakeholders, and executive leadership.
Service mindset with ownership of customer issue resolution from start to finish.
Experience assessing customer business architectures and offering cloud best-practice recommendations.
Capability to manage customer technical projects related to operational assurance, cloud migration, architecture optimization, and transformation.
Strong problem-solving skills to decompose complex challenges and craft practical resolutions.
Familiarity with enterprise scenarios such as high availability, cloud operations, capacity planning, disaster recovery, security, cost optimization, and architecture refinement.
Ability to thrive in a fast-paced, global, cross-functional environment.

Technologies

Well-Architected

View full job page →

Support Jobs in Sunnyvale, CA

Product Manager, Digital Tech Support

Senior Technical Support Engineer

Database Technical Support Engineer/DBA

International Customer-Proximate Technical Support

Get Support Jobs in Sunnyvale, CA alerts