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IT Support Specialist

CACI Albuquerque, NM

Albuquerque, NM

Today

$59k - $123k/yr Full time Cnd Comptia Cysa+ Cybersecurity Certifications

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Job Description

As an IT Support Specialist with CACI, you will provide on-site IT operations support for the Joint Navigation Warfare Center (JNWC), supporting Positioning, Navigation, and Timing (PNT) information systems in Albuquerque, NM. The role focuses on keeping IT and end-user systems running reliably, coordinating break/fix activity, and supporting both infrastructure and desk-side services.

You will work with computer operations and IT infrastructure at the facility, including continuous monitoring, diagnostics, inventory management, and technical support across a range of devices, software, and network components.

What You’ll Do

Monitor and operate electronic digital computers to process business, scientific, engineering, and other data according to operating instructions.
Ensure correct peripheral equipment is used, move switches to clear systems as needed, and operate associated equipment.
Select and load input and output units with required materials.
Continuously observe equipment, storage devices, printers, and control panels for operator messages and error indicators.
Set up and run diagnostic tests, respond appropriately to system messages, and report errors or machine malfunctions as required.
Support machine operations by maintaining production records, replenishing specified stock items, and distributing output materials.
Schedule and coordinate customer deskside support for new software installations and hardware or software break/fix activities.
Investigate, troubleshoot, and resolve connectivity issues across end-user systems, site infrastructure, and IT equipment.
Participate in construction project planning by providing detailed requirements for facility IT specifications.
Coordinate break/fix installations on-site with hardware maintenance providers and provide after-hours support when required.
Maintain IT infrastructure inventory records, including regularly scheduled inventories of IT cabinets and cabinet equipment, with updated pictures, drawings, and asset information.
Oversee technical support for end-user devices and hardware (laptops, printers, tablets, mobile devices) and peripherals, including software (COTS, GOTS, Web).
Support network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog, and wireless technologies.
Support customer service and IT process improvements by researching and recommending new technologies and processes.

Required Qualifications

Current Interim Secret clearance with ability to obtain TS/SCI while working.
5+ years of relevant experience.
BA/BS technical degree in computer science, information technology, or related field.
Experience with Information Assurance Level Technician work in a large government consulting environment.
One of the following IAT Level II certifications: CompTIA CySA+, CompTIA Security+, or EC-Council CND.

Technologies You May Work With

CompTIA CySA+, CompTIA Security+, EC-Council CND
COTS, GOTS, Web
VoIP
Routers, switches
Laptops, printers, tablets, mobile devices
Audiovisual display systems, duress alarms
Analog, wireless technologies

Compensation & Benefits

Salary: USD 58,500 - 122,800 per year
Benefits include: healthcare, wellness, financial, retirement, family support, continuing education, time off benefits

Travel

Up to 25% travel
Type: Outside Continental US - Hazard

What You Can Expect

A culture of integrity
An environment of trust
Focus on continuous growth

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