IT Support Specialist

As an IT Support Specialist with CACI, you will provide on-site IT operations support for the Joint Navigation Warfare Center (JNWC), supporting Positioning, Navigation, and Timing (PNT) information systems in Albuquerque, NM. The role focuses on keeping IT and end-user systems running reliably, coordinating break/fix activity, and supporting both infrastructure and desk-side services.

You will work with computer operations and IT infrastructure at the facility, including continuous monitoring, diagnostics, inventory management, and technical support across a range of devices, software, and network components.

What You’ll Do

• Monitor and operate electronic digital computers to process business, scientific, engineering, and other data according to operating instructions.
• Ensure correct peripheral equipment is used, move switches to clear systems as needed, and operate associated equipment.
• Select and load input and output units with required materials.
• Continuously observe equipment, storage devices, printers, and control panels for operator messages and error indicators.
• Set up and run diagnostic tests, respond appropriately to system messages, and report errors or machine malfunctions as required.
• Support machine operations by maintaining production records, replenishing specified stock items, and distributing output materials.
• Schedule and coordinate customer deskside support for new software installations and hardware or software break/fix activities.
• Investigate, troubleshoot, and resolve connectivity issues across end-user systems, site infrastructure, and IT equipment.
• Participate in construction project planning by providing detailed requirements for facility IT specifications.
• Coordinate break/fix installations on-site with hardware maintenance providers and provide after-hours support when required.
• Maintain IT infrastructure inventory records, including regularly scheduled inventories of IT cabinets and cabinet equipment, with updated pictures, drawings, and asset information.
• Oversee technical support for end-user devices and hardware (laptops, printers, tablets, mobile devices) and peripherals, including software (COTS, GOTS, Web).
• Support network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog, and wireless technologies.
• Support customer service and IT process improvements by researching and recommending new technologies and processes.

Required Qualifications

• Current Interim Secret clearance with ability to obtain TS/SCI while working.
• 5+ years of relevant experience.
• BA/BS technical degree in computer science, information technology, or related field.
• Experience with Information Assurance Level Technician work in a large government consulting environment.
• One of the following IAT Level II certifications: CompTIA CySA+, CompTIA Security+, or EC-Council CND.

Technologies You May Work With

• CompTIA CySA+, CompTIA Security+, EC-Council CND
• COTS, GOTS, Web
• VoIP
• Routers, switches
• Laptops, printers, tablets, mobile devices
• Audiovisual display systems, duress alarms
• Analog, wireless technologies

Compensation & Benefits

• Salary: USD 58,500 - 122,800 per year
• Benefits include: healthcare, wellness, financial, retirement, family support, continuing education, time off benefits

Travel

• Up to 25% travel
• Type: Outside Continental US - Hazard

What You Can Expect

• A culture of integrity
• An environment of trust
• Focus on continuous growth