Overview
Everfox delivers trusted connectivity to protect the world’s most critical environments and safeguard the sensitive data powering decision advantage. Built for mission-critical operations, Everfox helps secure how data moves, how users access it, and how threats are neutralized across every domain, enabling mission speed and secure collaboration across networks, domains, and allies.
This hybrid role supports a fast-moving, customer-focused team delivering exceptional assistance and technical guidance for complex cybersecurity challenges. You will help customers solve issues with Everfox technology while strengthening trust in every interaction.
Work Schedule and Location
This is a hybrid role based in Salt Lake City, UT. You will work on-site with your team several days each week (typically 2 to 3), with the specific days set by your manager. Since in-person collaboration is central to the role, candidates should live within about 50 miles of the office.
Core swing shift hours: 4:00PM to 12:00AM Mountain Time.
Key Responsibilities
- Work swing shift during core business hours (4PM to 12AM Mountain Time)
- Become an expert in the Everfox product suite and explain complex concepts simply and confidently
- Provide responsive, thoughtful support that keeps customers moving forward
- Investigate issues, perform root-cause analysis, and collaborate with engineering to deliver resolutions
- Provide real-world feedback to product teams to influence future features and improvements
- Test new releases and surface clear, reproducible issues when needed
- Create customer resources such as documentation, guides, tutorials, and walkthroughs
- Participate in the 24Ă—7 remote support rota when required
Skills and Experience
- Calm under pressure, clear communicator, and strong problem solver
- Quick learner who thrives in fast-changing technical environments
- Strong collaborator with a positive, customer-first mindset
- Strong Linux skills, especially RHEL
- Familiarity with relational databases (Oracle, PostgreSQL)
- Familiarity with Elasticsearch and log or data analysis workflows
- Understanding of Kubernetes and container platforms
- Scripting experience for automation and troubleshooting
- Solid networking fundamentals: DNS, NTP, HTTPS, SSL, TCP/IP, routing, and switching
- Experience working across Windows and macOS
- Bonus: AI experience or interest in using AI-assisted tools in your workflow
Helpful Qualifications
- Holds, or is willing to obtain, an active TS clearance
- Graduate-level qualification, ideally in Systems Engineering, Computer Science, or a similar engineering/technology discipline
- Working understanding of today’s cyber threat landscape and common defensive technologies
- Customer-facing experience (support, consulting, engineering, etc.)
- Strong communication skills, including listening, simplifying complexity, and confidently engaging stakeholders from frontline teams to executives
- Ability to analyze, troubleshoot, and reproduce issues using log files and sample data
- Demonstrable understanding of computer networking, including internet technologies (DNS, NTP, HTTPS, SSL certificates) and the OSI stack (TCP/IP, Ethernet, routing and switching)
- Experience implementing, integrating, and debugging networks
- Exposure to proxy and firewall technology and Syslog platforms
- Security best practices knowledge
Compensation and Benefits
A reasonable estimate of the base salary range for this role is $72,900.00 to $95,700.00 USD. The actual salary offered may vary within the range based on a candidate’s unique experience, locale, and business needs.
In addition to base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. The Talent Acquisition team will provide specific information regarding bonus eligibility and benefits offerings.
Accommodation, Equal Opportunity, and Contractor Requirements
- Everfox will consider reasonable accommodation as required by law.
- Everfox is an equal employment opportunity employer and complies with applicable federal, state, and local laws prohibiting discrimination.
- Everfox is a Federal Contractor. Certain positions may require access to controlled goods and technologies under the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants may need to be “U.S. Persons” as defined by these regulations.
- Applicants must have the right to work in the location to which you have applied.
