Cybersecurity Support Jobs

1 job found

5d ago

PKI Service Desk Technician

Link Solutions, Inc. Sierra Vista, AZ

Sierra Vista, AZ

5d ago

$65k - $75k/yr Full time Application Support Certificate Management Certificate Provisioning

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Job Description

PKI Service Desk Technician supporting PKI, CAC/RA/LRA, and certificate management for NETCOM at Fort Huachuca, ensuring secure access and PKI operations.

Responsibilities

Provide Tier I and Tier II technical support for PKI related incidents, service requests, and security access issues.
Address daily PKI and smart card access requests, including user permissions, certificate problems, account access, and application access concerns.
Manage the certificate lifecycle: issue, renew, revoke, and maintain digital certificates.
Facilitate SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
Administer privileged user accounts, including creation, modification, renewal, reinstatement, and deactivation per security policies.
Monitor PKI infrastructure to ensure availability, performance, and adherence to security requirements.
Troubleshoot certificate validation, authentication, encryption, and smart card issues for end users and administrators.
Assess certificate health and identify expiration, revocation, trust chain, configuration, and policy-related concerns.
Assist users with certificate enrollment, installation, renewal, and recovery procedures.
Maintain accurate records of certificate inventories, system configurations, and support activities.
Process PKI service requests and escalate complex technical issues to senior engineers as needed.
Support routine PKI system maintenance, patches, upgrades, and version updates for PKI and access-control systems.
Participate in deployment, testing, and rollout of new PKI applications, tools, and services.
Implement approved changes to PKI infrastructure in line with change management and security procedures.
Review system logs, alerts, and audit records to identify potential security or operational issues.
Collaborate with cybersecurity, network, server, and application teams to troubleshoot PKI incidents.
Support compliance, audits, and security initiatives by maintaining documentation and following organizational policies and industry best practices.

Requirements

U.S. citizen with an active DoW Secret Clearance.
IAT Level II certification or higher per DoD 8570/DoD 8140 (examples include CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
Associate degree in Computer Science, Information Systems, Information Technology, or related field, or at least two years of relevant enterprise IT experience.
Experience supporting PKI environments, including troubleshooting certificate, authentication, and encryption-related issues.
Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI services.
Knowledge of cybersecurity principles, identity and access management, and best practices for protecting PKI infrastructure.
Current Computing Environment (CE) certification or the ability to obtain it within 90 days of hire.

Benefits

401(k) and 401(k) matching
Dental, health, and vision insurance
Employer-sponsored life insurance and disability coverage
Employee assistance program
Health savings account
Tuition reimbursement and certification reimbursement programs
Relocation assistance and referral program
Retirement plan and paid time off options

Shift Information

Initial training period: Two weeks on the Day Shift
Mid Shift with fixed schedule
Sunday to Wednesday, 10:00 PM – 8:00 AM local time

Compensation

Salary: USD 65,000 - 75,000 per year

Work Location

Location: Sierra Vista, AZ
Work arrangement: Onsite, in person

Additional Information

Link Solutions Inc. offers a comprehensive benefits package, including paid holidays, paid time off, medical, dental, and vision coverage, company-paid disability and life insurance, referral bonuses, relocation incentives, certification reimbursement, retirement plans, and more.

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