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Today

Technical Support Desk Technician

Link Solutions, Inc. Sierra Vista, AZ

Sierra Vista, AZ

Today

Full time Certificate Management Communications Encryption Computer Skills

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Job Description

Link Solutions, Inc. is seeking a Technical Support Desk Technician to deliver Tier 2 frontline support for Army COMSEC users at a site in Sierra Vista, AZ. In this onsite role, you will troubleshoot COMSEC hardware, software, keys, and operational issues while supporting the Army’s CSOC through incident analysis, escalation, testing and deployment assistance, and compliance record upkeep.

Key Responsibilities

Provide Tier 2 technical support for COMSEC systems and devices, including MGC/CHO, ACES, SKL, TKL, iApp, and related hardware and software.
Troubleshoot, diagnose, resolve, and document COMSEC issues involving hardware, software, connectivity, configuration, and encryption.
Review and analyze incident tickets, perform technical investigations, and recommend corrective actions to support timely resolution.
Assist customers by phone, Microsoft Teams, and email, delivering clear technical guidance for issue resolution.
Use HPeSM and other government systems to research incidents, document troubleshooting activities, and maintain accurate service records.
Escalate complex problems to higher-tier support, COMSEC Subject Matter Experts (SMEs), or vendors, and track each case through closure.
Perform COMSEC account operations including key management, transfers, destruction, device initialization, INE configuration, ECU loading, and OTAD support.
Install, configure, maintain, and support COMSEC workstations, peripheral devices, and validated hardware and software upgrades.
Support Army COMSEC accounts during technology refreshes, modernization efforts, and fielding of new capabilities.
Participate in testing and evaluation of emerging COMSEC technologies and apply lessons learned to operational procedures and user guidance.
Maintain configuration management records and ensure COMSEC accounts remain compliant with applicable standards and policies.
Document customer interactions, troubleshooting steps, resolutions, procedures, reports, and project deliverables.
Support customer satisfaction initiatives, including timely follow-up to confirm successful issue resolution.
Maintain proficiency in COMSEC technologies, Army regulations, and security policies.

Required Qualifications

U.S. Citizen with an active DoD Secret Clearance.
IAT Level II certification equivalent or higher per DoD 8570/DoD 8140 (examples include CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Two (2) years of telecommunications, electronics, information technology, or related technical experience; vocational, military, or accredited technical training/certification is preferred.
Experience supporting COMSEC equipment and key management systems, including ACES, SKL, and Public Key Infrastructure (PKI) environments.
Working knowledge of tactical communications and networking environments, including secure voice, secure data, and network operations.
Experience using NetOps Toolkits (J-TNT) and other network monitoring, diagnostic, and troubleshooting tools.
Understanding of system and network administration concepts, including operating systems, virtualization, and network protocols.
Ability to analyze system performance, identify security issues, and support PKI lifecycle management using monitoring and assessment tools.
Experience troubleshooting hardware, software, communications, and encryption-related issues in a military or enterprise environment.
Strong customer service, problem-solving, and technical documentation skills.
Ability to work independently and as part of a technical support team in a fast-paced operational environment.

Technologies You Will Work With

MGC/CHO, ACES, SKL, TKL, iApp
HPeSM
Microsoft Teams
INE configuration, OTAD support
NetOps Toolkits (J-TNT)
PKI
Secure voice, secure data, network operations
Operating systems, virtualization, network protocols
COMSEC workstations

Benefits

401(k) and 401(k) matching
Dental insurance, vision insurance
Health insurance, health savings account
Life insurance
Paid time off and paid holidays
Professional development assistance
Referral program
Relocation assistance
Retirement plan
Company-paid long and short-term disability
Referral bonuses
Relocation reimbursement program
Certification reimbursement program
Retirement (plan)

Additional Information

Link Solutions, Inc. offers a competitive compensation and benefits package. The company is an EOE (AA/M/F/D/V) and participates in the E-Verify Employment Verification Program. All applicant information will be kept confidential according to EEO guidelines.

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1mo ago

PKI Service Desk Technician

Link Solutions, Inc. Sierra Vista, AZ

Sierra Vista, AZ

1mo ago Closed

$65k - $75k/yr Full time Application Support Certificate Management Certificate Provisioning

This position is no longer accepting applications (closed Aug 13, 2026).

Job Description

PKI Service Desk Technician supporting PKI, CAC/RA/LRA, and certificate management for NETCOM at Fort Huachuca, ensuring secure access and PKI operations.

Responsibilities

Provide Tier I and Tier II technical support for PKI related incidents, service requests, and security access issues.
Address daily PKI and smart card access requests, including user permissions, certificate problems, account access, and application access concerns.
Manage the certificate lifecycle: issue, renew, revoke, and maintain digital certificates.
Facilitate SSL/TLS certificate requests, installations, renewals, and troubleshooting across servers, applications, and network devices.
Administer privileged user accounts, including creation, modification, renewal, reinstatement, and deactivation per security policies.
Monitor PKI infrastructure to ensure availability, performance, and adherence to security requirements.
Troubleshoot certificate validation, authentication, encryption, and smart card issues for end users and administrators.
Assess certificate health and identify expiration, revocation, trust chain, configuration, and policy-related concerns.
Assist users with certificate enrollment, installation, renewal, and recovery procedures.
Maintain accurate records of certificate inventories, system configurations, and support activities.
Process PKI service requests and escalate complex technical issues to senior engineers as needed.
Support routine PKI system maintenance, patches, upgrades, and version updates for PKI and access-control systems.
Participate in deployment, testing, and rollout of new PKI applications, tools, and services.
Implement approved changes to PKI infrastructure in line with change management and security procedures.
Review system logs, alerts, and audit records to identify potential security or operational issues.
Collaborate with cybersecurity, network, server, and application teams to troubleshoot PKI incidents.
Support compliance, audits, and security initiatives by maintaining documentation and following organizational policies and industry best practices.

Requirements

U.S. citizen with an active DoW Secret Clearance.
IAT Level II certification or higher per DoD 8570/DoD 8140 (examples include CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
Associate degree in Computer Science, Information Systems, Information Technology, or related field, or at least two years of relevant enterprise IT experience.
Experience supporting PKI environments, including troubleshooting certificate, authentication, and encryption-related issues.
Experience monitoring, maintaining, and assessing the performance, availability, and security of PKI services.
Knowledge of cybersecurity principles, identity and access management, and best practices for protecting PKI infrastructure.
Current Computing Environment (CE) certification or the ability to obtain it within 90 days of hire.

Benefits

401(k) and 401(k) matching
Dental, health, and vision insurance
Employer-sponsored life insurance and disability coverage
Employee assistance program
Health savings account
Tuition reimbursement and certification reimbursement programs
Relocation assistance and referral program
Retirement plan and paid time off options

Shift Information

Initial training period: Two weeks on the Day Shift
Mid Shift with fixed schedule
Sunday to Wednesday, 10:00 PM – 8:00 AM local time

Compensation

Salary: USD 65,000 - 75,000 per year

Work Location

Location: Sierra Vista, AZ
Work arrangement: Onsite, in person

Additional Information

Link Solutions Inc. offers a comprehensive benefits package, including paid holidays, paid time off, medical, dental, and vision coverage, company-paid disability and life insurance, referral bonuses, relocation incentives, certification reimbursement, retirement plans, and more.

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