Comptia Networking

Comptia Networking Support Jobs

2 jobs found

2d ago

Technical Support Specialist I - Network

ADI Global Distribution Irving, TX

Irving, TX

2d ago

$20 - $35/hr Full time Cisco Networking Comptia Networking Hardware Support

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Job Description

ADI Global Distribution is hiring a Technical Support Specialist I - Network to support professional integrators with day-to-day network installation, configuration, troubleshooting, and returns. Based in Irving, TX, this hybrid role balances in-office collaboration with remote work while you provide Tier-1 support in the Standard Network queue under close supervision.

You’ll help resolve network issues across Layer 2 and Layer 3 topics, applying intermediate knowledge of routing, switching, subnetting, VLANs, multicast, and security concepts. The work also includes accurate documentation in internal systems and processing return requests in line with technical verification protocols.

What you’ll do

Provide intermediate technical support for network installation, configuration, troubleshooting, and return processing, following standard procedures and guidance.
Serve as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), handling well-defined tasks with supervision.
Document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
Work through network challenges involving Addressing, Routing, Switching with intermediate-level support.
Support Subnetting and Multicast Networking, including multicast routing concepts such as PIM and IGMP.
Address VLANs and inter-VLAN routing issues using intermediate networking knowledge.
Use tools such as ping, traceroute, and show commands to analyze and troubleshoot.
Apply understanding of Layer 2 protocols and Layer 3 protocols, including identifying problems across the OSI model.
Support firewalls and provide basic network guidance on WLAN topics, including SSIDs and WPA/WPA2 encryption.
Assist with WAN technologies concepts as part of troubleshooting and support.
Process product returns efficiently while ensuring adherence to technical verification protocols.

What you bring

1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
One of the following industry certifications: Network+, CCNA, CCNP, or Snap One PCNA & Control4 AP Certification / Control4 Certified Technician.
Strong aptitude for troubleshooting across multiple network products and technologies.
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
Exceptional critical thinking skills and the ability to learn and apply new technical concepts quickly.
Exceptional English communication skills (verbal and written) with a customer-first mindset.

Technologies you’ll work with

ping, traceroute, show commands
PIM, IGMP
WLAN, SSIDs, WPA/WPA2
OSI model, VLANs, inter-VLAN routing
Layer 2 protocols, Layer 3 protocols
WAN Technologies
Network+, CCNA, CCNP, Snap One PCNA, Control4 AP Certification, Control4 Certified Technician

Benefits

Hybrid schedule: 3 days in the office and 2 days remote
Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to support success

What ADI values

Familiarity with ADI’s proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others
Knowledge of commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
Experience supporting professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
Experience supporting professional integrators or in the custom electronics industry

Pay range: USD 20 - 35 per hour.

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1mo ago

Help Desk Analyst

Cilable Dimondale, MI

Dimondale, MI

1mo ago Closed

$18 - $20/hr Contract Comptia Networking Computer Skills Customer Service

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

The Help Desk Analyst role supports State of Michigan employees and partners by receiving, documenting, and resolving IT requests. The position includes initial troubleshooting, escalation decision-making, ticket tracking, and technical assistance for technology and automation implementations.

Job Overview

As part of the IT support team, you will log and track requests from clients, investigate support issues, and work to restore client operations promptly. You will also provide technical assistance through phone and email support channels and ensure case handling aligns with established timeframes and response standards.

Key Responsibilities

Provide IT support to State of Michigan employees and partners by logging and tracking client requests.
Investigate, evaluate, and resolve reported support issues and incoming requests.
Assist with the implementation of technology and automation initiatives by providing technical assistance.
Log, categorize, and prioritize incidents.
Perform initial diagnosis and determine whether escalation is necessary, including functional or hierarchical escalation when appropriate.
Investigate and diagnose issues in accordance with internal policies and procedures.
Apply resolutions and/or workarounds to restore client operation as quickly as possible.
Answer technical phone lines and respond to calls and emails to meet identified response standards.
Record requests submitted via the Hot Seat phone or via email into the ticketing system.
Monitor open cases to resolution within established timeframes and escalate to the appropriate parties when needed.
Maintain acceptable performance levels for metrics such as After Call Work, Adherence to Schedule, Availability, and Service Level Agreements.
Provide technical support and problem resolution for identified technical problem types using established procedures, guidelines, and resources.
Document request and resolution details in the Remedy system following established guidelines and procedures.
Follow up on cases involving the hardware maintenance vendor.
Install and maintain software.
Troubleshoot during the implementation and use of workstations and associated software and hardware.
Attend meetings and training sessions related to policy, procedures, applications, hardware, and software as required.

Required Qualifications

2-3+ years of previous Tier 1 IT Helpdesk experience.
2-3+ years of previous Service Administration experience.
2-3+ years of IT Troubleshooting experience.
Associate’s degree (IT related).
IT Certifications: A+, CISCO Routing, Security +, SANS*.
Previous IT-related first responder experience (using Motorola).
Prior military experience in the radio field.
Tier 1 IT Helpdesk: 3 years (preferred).
Service Administration: 3 years (preferred).
IT Troubleshooting: 3 years (preferred).

Technology & Tools

Remedy
Motorola
A+
CISCO Routing
Security +
SANS

Contract Details

Job type: Contract
Pay: $18.00 - $20.00 per hour
Location: Dimondale, MI (hybrid remote)
Work location zip: 48821

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Comptia Networking Support Jobs

Technical Support Specialist I - Network

Help Desk Analyst

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