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Executive IT Support Specialist

SpaceX McGregor, TX

McGregor, TX

Today

Full time Active Directory Application Support Av Support

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Job Description

SpaceX is seeking an Executive IT Support Specialist to deliver always-on, high-visibility IT support for the executive team onsite in McGregor, TX.

Responsibilities

Deliver high-level IT support with ownership, accountability, and consistent follow-through on every request.
Resolve escalations quickly across hardware, software, and network issues.
Partner with corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions enable executive needs.
Design, document, deploy, and maintain technologies used by executives across offices and residences.
Provide AV and conference support for onsite and offsite meetings, events, and presentations, including technical setup for executive sessions.
Maintain discretion and confidentiality when handling sensitive information.
Manage executive schedules and provide after-hours and weekend support when necessary.

Requirements

High school diploma or equivalent.
3+ years of experience in enterprise IT support.
1+ years of experience in executive IT support.
Experience supporting Windows, OS X, iOS, and/or Android.
Bachelor’s degree in computer science or engineering.
Microsoft stack experience including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
Google stack experience including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
Experience with video conferencing hardware and software.
Strong general computer technology skills.
Demonstrated knowledge of wired and wireless networking technologies.
Excellent written, verbal, and phone communication skills for a high-visibility role.
Knowledge of emerging technologies, including latest hardware and software.
Experience supporting an executive client group.
Ability to prioritize executive support issues above all else.
Ability to make independent judgment calls for urgent and critical matters.
Ability to respond to executive support requests with speed and urgency.
Can-do mindset focused on finding a solution.
Drive to continue working until issues are solved.
Ability to proactively test for failure scenarios and evaluate edge cases.
Onsite role only: hybrid or remote is not considered.
Willingness to work extended hours and weekends when needed.
Ability to lift 30 lbs unassisted.

Technologies

Windows, OS X, iOS, Android
Active Directory, Exchange, Outlook, ActiveSync, SharePoint
Microsoft 365, Microsoft Teams
Google Workspace, Gmail, Calendar, Drive, Google Meet

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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