McGregor, TX

Support Jobs in McGregor, TX

2 jobs found

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Today

IT Support Technician

SpaceX McGregor, TX

McGregor, TX

Today

Full time Desktop Support End User Support Hardware Support

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Job Description

SpaceX is seeking an experienced IT Support Technician to help keep end-user technology running across onboarding, troubleshooting, upgrades, and IT asset lifecycle management. This onsite role in McGregor, TX supports employees through 1st/2nd/3rd tier assistance, from day-to-day device issues to more complex infrastructure and production-support needs.

What you’ll do

Deliver 1st, 2nd, and 3rd tier IT support for SpaceX employees, both in person and remotely.
Own onsite IT asset inventory and manage the end-to-end lifecycle of equipment.
Procure, configure, and deploy computer hardware and mobile cellular devices.
Troubleshoot software and hardware issues, including desktop environments and device-level problems.
Configure and troubleshoot label and large multifunction printers.
Provide network support and troubleshooting, including device connectivity and VLAN configuration.
Configure non-traditional network attached devices used in production, metrology, and test, and coordinate them with SpaceX infrastructure.
Develop new workflows and solutions in partnership with IT engineering groups and other internal or external resources to resolve complex issues.
Write instructional documentation and translate highly technical concepts for non-technical audiences.

What you bring

High school diploma or equivalency certificate.
1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
Experience supporting Microsoft technologies.
Experience supporting Mac iOS and Linux environments.
Technical certifications such as A+, Network+, or MCSE.
Working knowledge of audio-visual equipment.
Ability to work with mission critical and sensitive systems with an appropriate sense of urgency.
Comfort working independently while staying patient during constant interruptions.
Excellent written, verbal, and phone communication skills due to the visibility of the role.
Physically fit to regularly lift up to 25 lbs. for duties such as delivering computers and unpacking or rack-mounting equipment.
Valid driver’s license.
Willingness to work all shifts, including overtime and/or weekends as needed.

Technologies you’ll work with

Microsoft technologies
Mac iOS
Linux
VLAN

ITAR requirements

To conform to U.S. Government export regulations, the applicant must be one of the following: (i) a U.S. citizen or national, (ii) a U.S. lawful, permanent resident (green card holder), (iii) a Refugee under 8 U.S.C. § 1157, or (iv) an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

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6d ago

Executive IT Support Specialist

SpaceX McGregor, TX

McGregor, TX

6d ago

Full time Active Directory Application Support Av Support

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Job Description

SpaceX is seeking an Executive IT Support Specialist to deliver always-on, high-visibility IT support for the executive team onsite in McGregor, TX.

Responsibilities

Deliver high-level IT support with ownership, accountability, and consistent follow-through on every request.
Resolve escalations quickly across hardware, software, and network issues.
Partner with corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions enable executive needs.
Design, document, deploy, and maintain technologies used by executives across offices and residences.
Provide AV and conference support for onsite and offsite meetings, events, and presentations, including technical setup for executive sessions.
Maintain discretion and confidentiality when handling sensitive information.
Manage executive schedules and provide after-hours and weekend support when necessary.

Requirements

High school diploma or equivalent.
3+ years of experience in enterprise IT support.
1+ years of experience in executive IT support.
Experience supporting Windows, OS X, iOS, and/or Android.
Bachelor’s degree in computer science or engineering.
Microsoft stack experience including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
Google stack experience including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
Experience with video conferencing hardware and software.
Strong general computer technology skills.
Demonstrated knowledge of wired and wireless networking technologies.
Excellent written, verbal, and phone communication skills for a high-visibility role.
Knowledge of emerging technologies, including latest hardware and software.
Experience supporting an executive client group.
Ability to prioritize executive support issues above all else.
Ability to make independent judgment calls for urgent and critical matters.
Ability to respond to executive support requests with speed and urgency.
Can-do mindset focused on finding a solution.
Drive to continue working until issues are solved.
Ability to proactively test for failure scenarios and evaluate edge cases.
Onsite role only: hybrid or remote is not considered.
Willingness to work extended hours and weekends when needed.
Ability to lift 30 lbs unassisted.

Technologies

Windows, OS X, iOS, Android
Active Directory, Exchange, Outlook, ActiveSync, SharePoint
Microsoft 365, Microsoft Teams
Google Workspace, Gmail, Calendar, Drive, Google Meet

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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Support Jobs in McGregor, TX

IT Support Technician

Executive IT Support Specialist

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