Executive IT Support Specialist

SpaceX is seeking an Executive IT Support Specialist to deliver always-on, high-visibility IT support for the executive team onsite in McGregor, TX.

Responsibilities

• Deliver high-level IT support with ownership, accountability, and consistent follow-through on every request.
• Resolve escalations quickly across hardware, software, and network issues.
• Partner with corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions enable executive needs.
• Design, document, deploy, and maintain technologies used by executives across offices and residences.
• Provide AV and conference support for onsite and offsite meetings, events, and presentations, including technical setup for executive sessions.
• Maintain discretion and confidentiality when handling sensitive information.
• Manage executive schedules and provide after-hours and weekend support when necessary.

Requirements

• High school diploma or equivalent.
• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Experience supporting Windows, OS X, iOS, and/or Android.
• Bachelor’s degree in computer science or engineering.
• Microsoft stack experience including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
• Google stack experience including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
• Experience with video conferencing hardware and software.
• Strong general computer technology skills.
• Demonstrated knowledge of wired and wireless networking technologies.
• Excellent written, verbal, and phone communication skills for a high-visibility role.
• Knowledge of emerging technologies, including latest hardware and software.
• Experience supporting an executive client group.
• Ability to prioritize executive support issues above all else.
• Ability to make independent judgment calls for urgent and critical matters.
• Ability to respond to executive support requests with speed and urgency.
• Can-do mindset focused on finding a solution.
• Drive to continue working until issues are solved.
• Ability to proactively test for failure scenarios and evaluate edge cases.
• Onsite role only: hybrid or remote is not considered.
• Willingness to work extended hours and weekends when needed.
• Ability to lift 30 lbs unassisted.

Technologies

• Windows, OS X, iOS, Android
• Active Directory, Exchange, Outlook, ActiveSync, SharePoint
• Microsoft 365, Microsoft Teams
• Google Workspace, Gmail, Calendar, Drive, Google Meet

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.