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IT Helpdesk Administrator

Baker Electric Des Moines, IA

Des Moines, IA

Today

Full time Active Directory Computer Skills Cortex Xdr

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Job Description

Baker Electric is seeking an IT Helpdesk Administrator to support IT requests across the organization, serving both field and office employees. This hybrid role is based in the Des Moines, IA area and focuses on day-to-day help desk operations, identity and endpoint support, and maintaining reliable server and security workflows.

In this position, you will manage user-facing ticket requests through ServiceNow, assist with Active Directory, maintain endpoints and servers, and coordinate with internal teams and outside IT vendors when projects and initiatives require support. You will also help ensure relevant Baker Electric and EMCOR Information Technology SOPs are followed.

What you’ll be doing

Set up, maintain, and track inventory for computers, software, printers, and mobile devices in Vista
Decommission end-of-life IT assets and ensure proper disposal
Monitor and support antivirus and patch management for computer and server operating systems
Provide intermediate support using Active Directory Users & Computers
Maintain and monitor server backup operations
Deliver end-user technical help desk support and manage help desk tickets in ServiceNow, responding to users and closing tickets in a timely manner
Create documentation and provide relevant education and training for non-technical end users
Meet Baker Electric and EMCOR Information Technology SOP requirements
Coordinate IT tasks with outside vendor(s) and/or EMCOR IT for projects and initiatives
Assist with IT department strategic planning and budgeting
Execute tasks in an organized and systematic way, balancing benefit to end users with cost and applicable man-hours
Escalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution
Comply with company operating policies, procedures, and safety programs
Complete additional assignments as required by business needs or as directed by executives
Perform other related duties as assigned

Minimum qualifications

Minimum 1-3 years related experience
High school diploma or equivalent required; Associates Degree or higher preferred
Preferred: CompTIA A+ certification and Microsoft Technology Associate (MAT) certification
Excellent written and verbal communication skills in English
Strong customer service skills, patience, organization, and communication
Ability to build positive working relationships across employees, management, suppliers, and customers
Self-motivated with initiative and strong attention to detail
Integrity, honesty, professionalism, and commitment to company values
Ability to organize and manage multiple tasks and meet frequent deadlines

Technical background

Expertise in computer software, hardware maintenance, and technical support, including tools such as Cortex XDR, Tanium, and Bitlocker
Experience with Microsoft Azure, SharePoint, Cohesity, and MS Office 365
Working knowledge of Windows-based operating systems and web-based applications, including ERP systems or other construction/financial software packages
Experience repairing, diagnosing, and upgrading PC hardware and performing basic network troubleshooting

Tools and technologies

Active Directory Users & Computers
ServiceNow
Vista
Antivirus
Cortex XDR
Tanium
Bitlocker
Microsoft Azure
SharePoint
Cohesity
MS Office 365
Windows-based operating systems
ERP systems and construction/financial software packages
PC hardware and basic network troubleshooting

Benefits

Health Insurance options, including CDHP, HMO, Core & Basic
Dental & Vision options
Short & Long Term Disability plans
Life Insurance plans
401k options with match(es)
Vacation, Sick & Holiday pay

Work location and environment

Location: Des Moines, IA (hybrid)
Regularly sits for long periods in front of a computer, and travels to field locations as needed
May be outdoors at field locations with exposure to outside weather conditions, extended sunlight, moisture, cold, and heat
Noise level is usually moderate to loud
May require commuting to field locations and project sites, including navigating job sites

Physical requirements

Regularly required to sit, see, talk, and hear
Regularly required to use hands to finger, handle, or feel objects, tools, or controls
Regularly required to walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
May occasionally lift and/or move objects or exert force up to 200 pounds
Vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process, it is likely fraudulent. EMCOR Group and its companies list open positions here; check available positions to confirm a post or email is genuine.

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