IT Helpdesk Administrator

Baker Electric is seeking an IT Helpdesk Administrator to support IT requests across the organization, serving both field and office employees. This hybrid role is based in the Des Moines, IA area and focuses on day-to-day help desk operations, identity and endpoint support, and maintaining reliable server and security workflows.

In this position, you will manage user-facing ticket requests through ServiceNow, assist with Active Directory, maintain endpoints and servers, and coordinate with internal teams and outside IT vendors when projects and initiatives require support. You will also help ensure relevant Baker Electric and EMCOR Information Technology SOPs are followed.

What you’ll be doing

• Set up, maintain, and track inventory for computers, software, printers, and mobile devices in Vista
• Decommission end-of-life IT assets and ensure proper disposal
• Monitor and support antivirus and patch management for computer and server operating systems
• Provide intermediate support using Active Directory Users & Computers
• Maintain and monitor server backup operations
• Deliver end-user technical help desk support and manage help desk tickets in ServiceNow, responding to users and closing tickets in a timely manner
• Create documentation and provide relevant education and training for non-technical end users
• Meet Baker Electric and EMCOR Information Technology SOP requirements
• Coordinate IT tasks with outside vendor(s) and/or EMCOR IT for projects and initiatives
• Assist with IT department strategic planning and budgeting
• Execute tasks in an organized and systematic way, balancing benefit to end users with cost and applicable man-hours
• Escalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution
• Comply with company operating policies, procedures, and safety programs
• Complete additional assignments as required by business needs or as directed by executives
• Perform other related duties as assigned

Minimum qualifications

• Minimum 1-3 years related experience
• High school diploma or equivalent required; Associates Degree or higher preferred
• Preferred: CompTIA A+ certification and Microsoft Technology Associate (MAT) certification
• Excellent written and verbal communication skills in English
• Strong customer service skills, patience, organization, and communication
• Ability to build positive working relationships across employees, management, suppliers, and customers
• Self-motivated with initiative and strong attention to detail
• Integrity, honesty, professionalism, and commitment to company values
• Ability to organize and manage multiple tasks and meet frequent deadlines

Technical background

• Expertise in computer software, hardware maintenance, and technical support, including tools such as Cortex XDR, Tanium, and Bitlocker
• Experience with Microsoft Azure, SharePoint, Cohesity, and MS Office 365
• Working knowledge of Windows-based operating systems and web-based applications, including ERP systems or other construction/financial software packages
• Experience repairing, diagnosing, and upgrading PC hardware and performing basic network troubleshooting

Tools and technologies

• Active Directory Users & Computers
• ServiceNow
• Vista
• Antivirus
• Cortex XDR
• Tanium
• Bitlocker
• Microsoft Azure
• SharePoint
• Cohesity
• MS Office 365
• Windows-based operating systems
• ERP systems and construction/financial software packages
• PC hardware and basic network troubleshooting

Benefits

• Health Insurance options, including CDHP, HMO, Core & Basic
• Dental & Vision options
• Short & Long Term Disability plans
• Life Insurance plans
• 401k options with match(es)
• Vacation, Sick & Holiday pay

Work location and environment

• Location: Des Moines, IA (hybrid)
• Regularly sits for long periods in front of a computer, and travels to field locations as needed
• May be outdoors at field locations with exposure to outside weather conditions, extended sunlight, moisture, cold, and heat
• Noise level is usually moderate to loud
• May require commuting to field locations and project sites, including navigating job sites

Physical requirements

• Regularly required to sit, see, talk, and hear
• Regularly required to use hands to finger, handle, or feel objects, tools, or controls
• Regularly required to walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
• May occasionally lift and/or move objects or exert force up to 200 pounds
• Vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process, it is likely fraudulent. EMCOR Group and its companies list open positions here; check available positions to confirm a post or email is genuine.