Dealership Software

Dealership Software Support Jobs

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Today

Senior IT Support Technician

Don Hattan Park City, KS

Park City, KS

Today

$60k - $80k/yr Full time Senior Active Directory Application Support

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Job Description

Don Hattan is seeking a Senior IT Support Technician to help oversee and support dealership technology across multiple Wichita-area locations. This onsite role blends hands-on end-user support with infrastructure and project assistance, with you serving as the primary escalation point for complex technical issues.

Based in Park City, KS, you will work Monday through Friday on a day shift (8:00 AM to 5:00 PM), with occasional after-hours or weekend coverage for planned maintenance or emergency support as needed.

What you’ll do

Act as the primary escalation point for advanced technical support requests.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
Manage user accounts, system access, and workstation deployments.
Support dealership applications, business software, and Microsoft 365 services.
Troubleshoot network connectivity, hardware, software, and peripheral issues.
Maintain IT inventory, asset documentation, and technical procedures.
Coordinate with vendors to resolve hardware, software, and telecommunications issues.
Assist with server, network, and cloud environment administration.
Deploy hardware and software upgrades, security patches, and new technology solutions.
Participate in infrastructure improvements, system migrations, and dealership expansion projects.
Support cybersecurity initiatives, backup systems, and disaster recovery planning.
Recommend and implement process improvements to increase system performance and reliability.
Stay current on emerging technologies and industry best practices.
Participate in company-supported training and certification opportunities.
Share knowledge and provide technical guidance to other members of the IT team.

What you bring

5+ years of experience in IT support, systems administration, or a related role.
Strong knowledge of Windows environments, Microsoft 365, Active Directory, and enterprise hardware.
Experience supporting business networks, user devices, and cloud-based applications.
Ability to diagnose and resolve technical issues independently while managing multiple priorities.
Strong communication, organization, and problem-solving skills.
Valid driver’s license with the ability to travel between dealership locations.

Tools and technologies you’ll work with

Microsoft 365
Active Directory
Microsoft Intune
VMware
Hyper-V
PowerShell
Endpoint management solutions
Dealer Management Systems: CDK, Reynolds & Reynolds, Tekion, Dealertrack

Compensation and benefits

The salary range for this role is $60,000 - $80,000 per year.

401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Travel and work location

This position requires travel between Don Hattan dealership locations in the Wichita area as needed to provide onsite support and assist with projects.

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1d ago

Technical Support Representative - II

Redline Automotive Merchandising Remote 🌍 Remote

Remote

1d ago

$65k - $65k/yr Full time Application Support Automotive Dealership Customer Support

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Job Description

Remote Technical Support Representative II role focused on advanced troubleshooting for dealership software, integrations, and customer escalations.

Responsibilities

Act as the main escalation point for advanced technical support issues coming from Tier I
Diagnose and resolve software, application, and integration problems for dealership customers
Work with developers to investigate bugs, share customer feedback, and align on recommended solutions
Keep detailed records of customer issues, resolutions, and account history
Own support tickets from intake through resolution, including timely customer updates
Coordinate with internal teams and third-party vendors to drive technical fixes to completion
Monitor customer installations and provide status communication during the implementation process
Spot recurring issues and suggest process or product improvements
Provide strong customer service and maintain positive client relationships
Support onboarding for new customers and ongoing support for existing accounts

Requirements

2+ years of experience in technical support, help desk, or software support
Experience supporting automotive dealership software or related technology
Familiarity with dealership platforms such as CDK, HomeNet, Cox Automotive, Dealer.com, or similar systems
Knowledge of inventory feeds, data syndication, and dealership software integrations
Experience using ticketing/help desk systems
Strong troubleshooting and analytical skills
Excellent written and verbal communication skills
Experience with Google Workspace
Ability to work independently in a remote environment while collaborating with a team
Strong organizational skills with the ability to manage multiple priorities

Technologies

CDK
HomeNet
Cox Automotive
Dealer.com
Google Workspace

Education

High school or equivalent

Compensation

USD 65,000 per year

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience working directly with automotive dealerships
Ability to explain technical concepts to non-technical users
Passion for delivering an exceptional customer experience
2+ years of technical support, help desk, or software support experience

Application Question

Do you have any professional experience working in the automotive industry? If yes, please briefly describe your experience

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Dealership Software Support Jobs

Senior IT Support Technician

Technical Support Representative - II

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