Senior IT Support Technician

Don Hattan is seeking a Senior IT Support Technician to help oversee and support dealership technology across multiple Wichita-area locations. This onsite role blends hands-on end-user support with infrastructure and project assistance, with you serving as the primary escalation point for complex technical issues.

Based in Park City, KS, you will work Monday through Friday on a day shift (8:00 AM to 5:00 PM), with occasional after-hours or weekend coverage for planned maintenance or emergency support as needed.

What you’ll do

• Act as the primary escalation point for advanced technical support requests.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
• Manage user accounts, system access, and workstation deployments.
• Support dealership applications, business software, and Microsoft 365 services.
• Troubleshoot network connectivity, hardware, software, and peripheral issues.
• Maintain IT inventory, asset documentation, and technical procedures.
• Coordinate with vendors to resolve hardware, software, and telecommunications issues.
• Assist with server, network, and cloud environment administration.
• Deploy hardware and software upgrades, security patches, and new technology solutions.
• Participate in infrastructure improvements, system migrations, and dealership expansion projects.
• Support cybersecurity initiatives, backup systems, and disaster recovery planning.
• Recommend and implement process improvements to increase system performance and reliability.
• Stay current on emerging technologies and industry best practices.
• Participate in company-supported training and certification opportunities.
• Share knowledge and provide technical guidance to other members of the IT team.

What you bring

• 5+ years of experience in IT support, systems administration, or a related role.
• Strong knowledge of Windows environments, Microsoft 365, Active Directory, and enterprise hardware.
• Experience supporting business networks, user devices, and cloud-based applications.
• Ability to diagnose and resolve technical issues independently while managing multiple priorities.
• Strong communication, organization, and problem-solving skills.
• Valid driver’s license with the ability to travel between dealership locations.

Tools and technologies you’ll work with

• Microsoft 365
• Active Directory
• Microsoft Intune
• VMware
• Hyper-V
• PowerShell
• Endpoint management solutions
• Dealer Management Systems: CDK, Reynolds & Reynolds, Tekion, Dealertrack

Compensation and benefits

The salary range for this role is $60,000 - $80,000 per year.

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Travel and work location

This position requires travel between Don Hattan dealership locations in the Wichita area as needed to provide onsite support and assist with projects.