Desk Side Support Jobs

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Help Desk Technician

Oneida Technology Services Washington, DC

Washington, DC

Today

$20+/hr Full time Desk Side Support Desktop Support End User Support

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Job Description

Oneida Technology Services is seeking an on-site Help Desk Technician in Washington, DC to support end users through a ticketing system. The role focuses on resolving hardware and software issues, performing desk-side services, and providing after-hours support for critical incidents while keeping IT equipment records accurate.

Role Responsibilities

Monitor, triage, and respond to user support requests using the ticketing system.
Troubleshoot hardware and software problems affecting desktops, laptops, and mobile devices.
Deliver desk-side support, including device reimaging, OS reinstalls, and equipment configuration.
Provide after-hours support for critical incidents, including remote access or telework issues.
Prepare IT equipment for deployment, relocation, or disposal in accordance with established policies.
Assist with workstation setups, cabling, and system installation activities.
Validate equipment and system performance after maintenance or installation work.
Support diagnostics of network equipment under the direction of networking teams.
Update, track, and maintain asset inventory records.
Assist with receiving, tagging, and documenting IT equipment.
Maintain clear and timely documentation of service actions and ticket updates.
Support IT needs for staff and student training environments.
Collaborate with IT support teams to maintain consistent service delivery.
Follow established IT service procedures and best practices to support quality and compliance.

Required Qualifications

High school diploma with 0–2 years of related IT support experience (or an equivalent combination of experience).
Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
Basic understanding of IT operations and maintenance (O&M) processes.
Strong customer service skills, with effective oral and written communication.
Ability to follow documented procedures and work under supervision.
U.S. Citizen status.
Ability to obtain and maintain a Public Trust Clearance.
HDI or SDI certification.
CompTIA A+.
ITIL v3 Foundation or ITIL v4.

Preferred Certifications

CompTIA Security+
CompTIA Network+
CompTIA Server+
Microsoft 365 Certified: Fundamentals (or equivalent)
AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

Technologies

Microsoft Windows
Microsoft 365 Certified: Fundamentals
ITIL v3 Foundation
ITIL v4

Compensation and Location

Location: Washington, DC (onsite)

Salary: USD 20 per hour

Benefits

15 Days of Paid Time Off
11 Paid Holidays
401(k) Retirement Plan with Company Match
Medical, Dental, and Eye Insurance
Employee Referral Program
Tuition Reimbursement
Employee Assistance Program (EAP)
Wellness Program
Multiple Voluntary Medical Benefits

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