Disk Encryption

Disk Encryption Support Jobs

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Today

Desktop Support Technician

Ovation Workplace Services Saratoga Springs, NY

Saratoga Springs, NY

Today

$40k - $50k/yr Full time Active Directory Application Support Cisco Jabber

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Job Description

Ovation Workplace Services is hiring a Desktop Support Technician to provide reliable, hands-on help for both local and remote users in Saratoga Springs, NY. In this on-site role, you will handle first- and second-level troubleshooting, document incidents in an IT ticketing system, and support day-to-day technology across Windows, macOS fundamentals, enterprise applications, and peripherals while maintaining established SLAs.

What you’ll do

Provide first- and second-level technical support for end users covering hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot supported Windows operating systems, including Windows 10 and Windows 11, along with Microsoft Office 365.
Offer foundational support for macOS users supporting Apple device environments.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved organization software.
Support and troubleshoot peripherals and endpoints such as printers, desktop computers, laptops, and authorized related devices.
Perform routine preventive maintenance on computers, laptops, and printers to support operational reliability.
Complete remedial repairs on desktops, laptops, printers, and associated peripheral equipment.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors when complex audio/visual (AV) issues require additional expertise.
Provide timely, professional status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices in the enterprise environment.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education, training, and directly related work experience.
Minimum eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.
CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.
Proficiency in Windows, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of MDM platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, including the ability to explain technical information to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to evolving technology and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response.

Technology

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory, Group Policy Objects (GPOs)
MDM, iOS, Android
Enterprise antivirus and endpoint protection solutions
Helpdesk ticketing systems, IT service management practices
Enterprise encryption solutions

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Employment type: Full-time (Job Type: Full-time). FLSA classification: Non-Exempt. Pay: $40,000.00 to $49,920.00 per year. Work location: In person.

Additional experience details

macOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Physical requirements and work environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is primarily performed in a standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

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1mo ago

IT Help Desk Specialist

DMI Remote 🇺🇸 Remote

Remote

1mo ago Closed

$57k - $62k/yr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 31, 2026).

Job Description

DMI is seeking an IT Help Desk Specialist to join a remote support team delivering Tier II IT help desk services for a federal legislative branch agency in Washington, DC. The role handles roughly 270 tickets each month across Windows and macOS environments, focusing on secure and reliable endpoint operations. The position offers a salary range of USD 57,393 to 62,246 per year and requires a Bachelor's degree in Information Technology, Computer Science, or a closely related field.

Compensation

Salary: USD 57,393 - 62,246 per year.

Responsibilities

Inspect, image, configure, and deploy Windows desktops, macOS systems, and mobile devices per division requirements; verify each device against security baselines before delivery.
Install, configure, troubleshoot, and maintain employee hardware, software, and peripherals across Windows and macOS, including upgrades, patches, firmware updates, and approved security configurations aligned with Zero Trust and Defense-in-Depth standards.
Register and configure iOS and Android devices within enterprise MDM platforms; train users on authentication, MFA, and secure remote connectivity.
Load and verify software packages and baselines using automated imaging and patching tools such as Ivanti EPM, KACE, or equivalents.
Diagnose and resolve complex endpoint issues, including MFA failures, identity anomalies, network connectivity problems, and endpoint irregularities; apply independent judgment to identify root causes and implement corrective actions.
Support Tier I personnel by enforcing best practices, creating and validating SOPs, and reviewing escalations. Use JAMF and Microsoft Intune for endpoint automation and configuration management; analyze Windows Event Viewer and macOS Console logs to identify error patterns and prevent recurrence.
Administer Microsoft Entra ID and Active Directory environments, including user provisioning, group policy adjustments, and identity lifecycle management in coordination with IAM governance.
Support macOS and iOS administration, including device enrollment, configuration profile deployment, FileVault management, and integration with enterprise authentication and compliance frameworks.
Manage and track service tickets, providing clear and timely communication on status and resolutions through the official ticketing system, voicemail, email, and direct user interaction.
Replace defective or obsolete hardware and software; document all changes and verify asset records in accordance with agency asset management procedures.
Perform secure drive sanitization and destruction using BitRaser or other approved tools; maintain required documentation and certificates of destruction.
Identify recurring problem trends, develop mitigation strategies, and present findings and improvement recommendations to IT management.
Implement and document imaging strategies using automation, scripting, and division-specific baselines to deliver secure, consistent workstation builds across all platforms.
Participate in patch management and vulnerability remediation cycles; coordinate with Nessus scan findings to prioritize remediation of critical and high-severity vulnerabilities.
Collaborate with IT technical leads across Cloud, Engineering, and Development teams to assess environment readiness and validate permissions.
Assist in responding to outages, service disruptions, and emergencies, including participation in incident response activities.
Recommend and implement advanced remedial measures, including driver updates, policy adjustments, and imaging corrections; automate solutions where feasible in coordination with agency IT leadership.

Requirements

Demonstrated experience with endpoint management and automation platforms: Ivanti, KACE, Microsoft Intune, and/or JAMF.
Enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and security baseline adherence.
Ability to manage and troubleshoot identity and access management services: Microsoft Entra ID/Active Directory, MFA, role-based access controls, and AWS-integrated identity solutions.
Ability to diagnose and resolve authentication, connectivity, and endpoint performance issues through analysis of system logs, Windows Event Viewer, and macOS Console diagnostics.
Experience coordinating cross-team incident response with Service Desk, Network Operations, and Cybersecurity teams.
Strong understanding of patch management, baseline configuration, and automated imaging processes.
Familiarity with cloud and hybrid environment management, including AWS-hosted resources and on-premises/cloud integrations.
Working knowledge of Zero Trust security principles and their application to endpoint, user, and network interactions.
Strong written and verbal communication skills; ability to document technical procedures, create user-facing guides, and mentor Tier I technicians.
Excellent customer service and problem-solving skills; ability to prioritize and manage multiple requests under tight deadlines.

Technologies

Ivanti EPM
KACE
Microsoft Intune
JAMF
MDM platforms
Windows Event Viewer
macOS Console
Microsoft Entra ID
Active Directory
FileVault
BitRaser
Nessus
Windows
macOS
AWS

Benefits

Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts.
Development – Annual performance reviews, tuition assistance, and internal career growth opportunities.
Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools.
Recognition – Annual awards, service anniversaries, referral bonuses, and peer shoutouts.
Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings.

Physical Requirements

None required for this position.

Location

Remote, US

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